Customer Service Representative

Carrier; Georgia; On-site; USD 35,000 - 50,000; Full time

Job summary

Carrier, located in Georgia, is seeking a customer service representative to provide support to both internal customers and the dealer network. The role involves assisting the sales team with service requests, ensuring timely product delivery, and achieving high customer satisfaction.

This position requires a high school diploma and 3+ years of customer service experience, along with strong Microsoft Excel skills. Preferred qualifications include familiarity with JDE, Lotus Notes, and Salesforce. Join us to contribute to a sustainable future.

Qualifications

• 3+ years of experience in customer service.
• 3+ years of experience in Microsoft Excel.

Responsibilities

• Process customer orders efficiently.
• Assist customers with questions and issues.
• Support field sales team with customer service requests.
• Research and resolve issues in JDE.
• Generate daily/weekly reports.

Skills

Customer service expertise

Proficient in Microsoft Excel

Detail-oriented

Education

High School Diploma or GED

Tools

JDE

Lotus Notes

Salesforce

Job description

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

Provide customer support to our internal customers and dealer network. Assist the field sales team with customer service requests. Work closely with our manufacturing and scheduling operations to ensure timely delivery of products to end users. Also assist our customer service team to achieve higher levels of customer satisfaction

Key Responsibilities

• Order Processing of customer orders
• Assist customers with any questions and/or issues
• Serve as a backup for other CSR product lines as needed
• Identify, research, and resolve issues in JDE
• Provide customs invoices for international shipments
• Generate daily/weekly reports

Required Qualifications

• High School Diploma or GED
• 3+ years of experience in customer service
• 3+ years of experience in Microsoft Excel

Preferred Qualifications

• Experience using JDE, Lotus Notes, Salesforce
• Extremely detail oriented