Entry-Level Customer Support Specialist

Katapult; St. Louis (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Katapult Network is seeking an entry-level Customer Service Representative to join a growing team. You will interact with customers by phone and email, providing information, resolving concerns, and coordinating next steps with internal teams.

Fluency in Spanish and English is preferred, with a focus on delivering a positive customer experience. The role emphasizes problem-solving, empathy, and effective communication, offering training and opportunities for growth within a supportive team

Qualifications

• Bachelor’s degree required.
• Fluency in Spanish and English preferred.
• Excellent communication and problem-solving skills.
• Ability to multi-task and stay organized.

Responsibilities

• Assist customers by phone, email, and other communication channels.
• Answer questions and provide accurate information about services, processes, accounts, or next steps.
• Listen to customer needs and help identify appropriate solutions.
• Research questions or concerns and coordinate with internal teams when additional support is needed.
• Follow up with customers to ensure requests and outstanding items are resolved.

Skills

Customer focus

Communication

Problem solving

Empathy

Organization

Attention to detail

Adaptability

Education

Bachelor’s degree

Job description

Katapult Network is seeking an entry-level Customer Service Representative to join a growing team. You will interact with customers by phone and email, providing information, resolving concerns, and coordinating next steps with internal teams.

Fluency in Spanish and English is preferred, with a focus on delivering a positive customer experience. The role emphasizes problem-solving, empathy, and effective communication, offering training and opportunities for growth within a supportive team