Entry-Level Customer Support Specialist

Katapult Network; St. Louis (MO); On-site; USD 32,000 - 46,000; Full time

Job summary

Katapult Network is seeking an entry-level Customer Service Representative to join our growing team and provide a positive experience for customers across phone, email, and other channels. This role is well suited for recent graduates who enjoy helping people, solving problems, and coordinating next steps.

Spanish-speaking candidates are encouraged to apply, but bilingual skills are not required. You will update customer information, work with internal teams, and participate in ongoing training

Qualifications

• Bachelor's degree required.
• Fluency in Spanish and English preferred.

Responsibilities

• Assist customers by phone, email, and other channels.
• Provide accurate information about services, processes, accounts, or next steps.
• Listen to customer needs and help identify appropriate solutions.
• Research questions or concerns and coordinate with internal teams when additional support is needed.
• Follow up with customers to ensure requests and outstanding items are resolved.
• Enter and update customer information accurately within company systems.

Skills

Customer focus

Communication

Problem solving

Empathy

Organizational skills

Attention to detail

Adaptability

Education

Bachelor's degree

Job description

Katapult Network is seeking an entry-level Customer Service Representative to join our growing team and provide a positive experience for customers across phone, email, and other channels. This role is well suited for recent graduates who enjoy helping people, solving problems, and coordinating next steps.

Spanish-speaking candidates are encouraged to apply, but bilingual skills are not required. You will update customer information, work with internal teams, and participate in ongoing training