Entry-Level Customer Support Specialist

Onshore Support Specialists; Mission Viejo (CA); On-site; USD 22,000 - 28,000; Full time

Job summary

Onshore Support Specialists in Mission Viejo, CA is seeking an entry-level Customer Support Agent to provide friendly, professional assistance to customers on-site. You will troubleshoot issues, guide callers to solutions, and help ensure clear, timely service.

Ideal candidates come from retail, food service, or hospitality and excel in active listening and communication. Training on our tools is provided; bring a positive attitude and eagerness to learn.

Qualifications

• Experience in customer-facing roles such as retail, food service, or hospitality.
• Clear speaking voice, patient listening, and a warm demeanor.
• Basic computer skills and ability to type while talking.
• Willingness to learn our tools and processes.
• Strong written and verbal communication abilities.

Responsibilities

• Answer inbound calls with a warm, helpful attitude.
• Listen to questions, ask clarifying questions, and guide to solutions.
• Enter contact info, notes, and details into the system after each call.
• Direct more complex calls to senior teammates when needed.
• Contribute to a positive, team-focused environment.
• Participate in feedback sessions to build confidence.

Skills

Customer experience

Great phone tone

Basic computer comfort

Eagerness to learn

Oral and written communication

Job description

Onshore Support Specialists in Mission Viejo, CA is seeking an entry-level Customer Support Agent to provide friendly, professional assistance to customers on-site. You will troubleshoot issues, guide callers to solutions, and help ensure clear, timely service.

Ideal candidates come from retail, food service, or hospitality and excel in active listening and communication. Training on our tools is provided; bring a positive attitude and eagerness to learn.