Customer Support Agent (On site)

Onshore Support Specialists; Mission Viejo (CA); On-site; USD 22,000 - 28,000; Full time

Job summary

Onshore Support Specialists in Mission Viejo, CA is seeking an entry-level Customer Support Agent to provide friendly, professional assistance to customers on-site. You will troubleshoot issues, guide callers to solutions, and help ensure clear, timely service.

Ideal candidates come from retail, food service, or hospitality and excel in active listening and communication. Training on our tools is provided; bring a positive attitude and eagerness to learn.

Qualifications

• Experience in customer-facing roles such as retail, food service, or hospitality.
• Clear speaking voice, patient listening, and a warm demeanor.
• Basic computer skills and ability to type while talking.
• Willingness to learn our tools and processes.
• Strong written and verbal communication abilities.

Responsibilities

• Answer inbound calls with a warm, helpful attitude.
• Listen to questions, ask clarifying questions, and guide to solutions.
• Enter contact info, notes, and details into the system after each call.
• Direct more complex calls to senior teammates when needed.
• Contribute to a positive, team-focused environment.
• Participate in feedback sessions to build confidence.

Skills

Customer experience

Great phone tone

Basic computer comfort

Eagerness to learn

Oral and written communication

Job description

Have a friendly phone personality and a knack for helping people? We’re looking for a friendly, customer‑service‑oriented Customer Support Agents to join our growing team!

If you have a background in retail, food service, hospitality, or any customer-facing role where you talk to people every day, you already have the core skills we're looking for. We will teach you the technical details, software, and systems—you just bring a positive attitude, active listening, and a willingness to learn.

This is an entry‑level role designed to help you transition your real‑world customer service skills into a professional support environment. You’ll provide on‑site support, troubleshoot issues, and ensure every customer receives clear, professional, and timely assistance.

Duties

• Answer inbound phone calls with a warm, helpful, and friendly attitude.
• Listen to customer questions, ask simple clarifying questions, and help guide customers to the right solution.
• Accurately enter customer contact information, basic call notes, and other details into our system after each call.
• Direct more complex or specialized calls to senior team members when needed.
• Contribute to a positive, team‑focused environment
• Participate in friendly feedback sessions to build your confidence.

Required Qualifications

• Customer Experience: Background in retail, food service, hospitality, front‑desk, or similar customer‑facing roles.
• Great Phone Tone: Clear speaking voice, patient listening style, and a naturally warm demeanor.
• Basic Computer Comfort: Ability to type while talking and navigate simple computer programs.
• Eagerness to Learn: Open to receiving pointers, learn our tools, and grow your skills
• Effective oral and written communication skills

Join us if you’re passionate about delivering outstanding customer experiences while developing your professional skills in a fast‑paced environment! This paid role is perfect for motivated individuals eager to make an impact through energetic engagement and detailed‑oriented service.