Entry Level Customer Support ($16/hr - USC & GC only)

Kellton Tech; Baltimore (MD); On-site; USD 30,000 - 35,000; Full time

Job summary

Kellton Tech is seeking an Entry Level Customer Support representative in Baltimore, Maryland, offering $16/hr. The role emphasizes strong analytical reasoning and organization skills, requiring candidates to manage paperwork and support client service associates effectively.

Responsibilities include processing documents, ensuring accuracy, and communicating with clients both in writing and verbally. Ideal candidates demonstrate flexibility and problem-solving skills while working independently.

Qualifications

• Strong analytical reasoning and detail-oriented approach.
• Customer service-focused with effective communication skills.
• Ability to prioritize tasks and work under pressure.

Responsibilities

• Process incoming and outgoing paperwork including mail and facsimiles.
• Support client service associates and operational personnel.
• Check inbound client documents for accuracy and notate activities.

Skills

Analytical Reasoning

Detailed & Organized

Customer service-focused

Job description

Entry Level Customer Support ($16/hr - USC & GC only)

• Contract
• Finance

Top Skills

• Analytical Reasoning
• Detailed & Organized
• Customer service-focused

Nice to have: Attention to detail, high level of skills with excel. Consistently demonstrates attention to detail, ability to prioritize tasks under pressure, and ability to elevate/ask questions.

Responsibilities

Duties may include: Processing incoming and outgoing paperwork including mail and facsimiles; support client service associates and operational personnel; checking inbound client documents for accuracy, notating all activities on the account, and submitting accurate forms for final processing to service center; make outbound contact both in writing and verbally with clients concerning paperwork. Requires ability to define and prioritize project activities and follow-up on project progress; strong written and verbal communication skills, strong working knowledge and proficiency in the appropriate computer programs such as MS Word and database input is essential, knowledge of financial services field. Must be able to learn quickly and to engage in a number of detailed tasks at once. Must have strong flexibility in regard to the duties assigned and problem solving skills, be able to work independently.

All your information will be kept confidential according to EEO guidelines.