Customer Service Associate - LOCALS ONLY

SGS Technologie; Saint Petersburg (FL); Hybrid; USD 20,664 - 27,552; Part time

Job summary

A dynamic software development firm is seeking a Customer Service Associate in Saint Petersburg, Florida. The associate will provide administrative support within the Charitable Endowment Fund department, assisting with routine tasks and communication. Candidates should have a High School diploma, strong data entry skills, and experience in administrative support. The job offers a hybrid schedule, working Monday through Friday, 8 am to 5 pm.

Qualifications

• Minimum of one year of general administrative support experience.
• Strong data entry skills with a speed of at least 5,500 keystrokes per hour and minimum 85% accuracy.

Responsibilities

• Assist in the preparation and review of departmental reports.
• Manage email correspondence professionally.
• Support various projects as assigned by the manager.
• Handle inbound and outbound phone communications.

Skills

Strong written communication

Customer service skills

Attention to detail

Data entry skills

Education

High School diploma

Job description

Customer Service Associate - LOCALS ONLY

SGS Technologies, a software development and staffing company, seeks a Customer Service Associate to provide administrative support within its Charitable Endowment Fund department.

Job Summary

Under general supervision, the role assists with routine, standardized tasks, resolves common questions and issues, and escalates more complex matters to higher-level staff. Clear instructions and procedures are provided.

Responsibilities

• Assist in the preparation and review of departmental reports to ensure accuracy and completeness.
• Manage email correspondence with professionalism, demonstrating strong written communication and customer service skills.
• Maintain a high level of attention to detail while consistently meeting assigned deadlines and performance goals.
• Support various projects and initiatives as assigned by the manager, contributing to team objectives.
• Handle inbound and outbound phone communications as part of daily responsibilities.
• Process a variety of transactions, including new account setups, contributions, approvals, vetting charities, and ongoing account maintenance.

Knowledge and Skills

• Understanding of standard administrative support practices, procedures, and office operations.
• Familiarity with fundamental investment principles and practices commonly used in the securities industry.
• Basic knowledge of banking, finance, and operational processes within the securities sector.
• Awareness of financial market terminology, investment products, and/or charitable giving concepts.

Data Entry Requirement

Applicants must demonstrate strong data entry skills by completing a data entry assessment (not a general typing test). The assessment should evaluate both speed and accuracy, with an ideal score of at least 5,500 keystrokes per hour and a minimum of 85% accuracy. Candidates should attach their test results to their resume submission.

Experience

• High School diploma with a minimum of one (1) year of general administrative support experience.
• Any equivalent combination of experience, education, and/or training is acceptable.

Additional Information

Work schedule: 8 am–5 pm, Monday through Friday. Local candidates only – hybrid schedule.

Seniority Level

Associate

Employment Type

Contract

Job Function

Customer Service

Industries

IT Services and IT Consulting