Customer Support ($19/hr W2 - USC & GC only)

Kellton Tech; Columbus (OH); On-site; USD 35,568 - 43,472; Full time

Job summary

Kellton Tech is seeking Customer Support Service Professionals in Columbus, Ohio. This contract position involves handling incoming inquiries on Brokerage accounts with a focus on accuracy and efficiency.

The ideal candidates will be career-driven and committed to providing world-class service in a fast-paced financial environment. A college degree and previous contact center experience are preferred.

Qualifications

• College degree or equivalent experience preferred.
• Previous contact center experience is an asset.
• Ability to handle multiple inquiries accurately.

Responsibilities

• Handle incoming phone calls regarding service inquiries.
• Respond accurately and efficiently to customer requests.
• Meet department performance metrics consistently.

Skills

High degree of accuracy

Multi-tasking

Team-oriented

Education

College Degree

Job description

Customer Support ($19/hr W2 - USC & GC only)

• Contract
• Finance

Preference for 1 of the following criteria:

• College Degree
• Previous contact center experience

Position Description

Client Support Service Professionals handle incoming phone calls regarding various service inquiries on Brokerage accounts. Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics. Functional support areas include Brokerage Cash Management products and services, Brokerage Online (client website) and Mobile app, and general account or financial related inquiries. Successful applicants will be highly professional, career driven, and committed to World-Class Service.

Ability to contribute in a fast paced, team-oriented environment. Aptitude to multi-task and adjust quickly to change in a busy financial service center.

All your information will be kept confidential according to EEO guidelines.