Entry Level Customer Success Specialist

The Reynolds and Reynolds Company; Cherry Hill Township (NJ); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Health savings account

401(k) with 6% matching

Company car

Professional development

Promotion from within

Paid vacation and sick days

Eight paid holidays

Referral bonuses

Job summary

The Reynolds and Reynolds Company is seeking a Customer Success Specialist to provide high-level support to automotive dealerships in a defined region. The role combines on-site and video conference support, with about 80% on-site travel.

The position includes paid training at offices in Houston, TX and Dayton, OH, with national mentors. Requirements include a Bachelor’s degree or equivalent, strong communication, travel up to 50% during training (about 6 months) and ~10% thereafter, plus a

Qualifications

• Bachelor’s Degree or equivalent experience.
• Must be a self-starter with good time management skills.
• Strong written and verbal communication skills.
• Excellent customer service and organizational skills.
• Ability to build strong customer relationships.
• Must have a valid driver’s license and clean driving record.
• Willingness to travel, including overnight stays during training and after.

Responsibilities

• Provide high-level customer support to 30-50 automotive dealerships in a defined area.
• Act as a consultant to ensure customers use the software to its full potential.
• Deliver on-site and video conference support (80% on-site, 20% video).

Skills

Self-starter

Time management

Written and verbal communication

Customer service

Relationship building

Driver’s license

Education

Bachelor’s Degree or equivalent experience

Job description

Position Description

As a Customer Success Specialist you will be responsible for providing high level customer support to approximately 30-50 automotive dealerships in a defined area. Functioning as a consultant, you will be responsible for providing excellent support for our products and ensuring that our customers are using the software that they purchased to their full potential. You will provide both on-site and video conference support to customers. Roughly 80% of the time you will be on-site and 20% will be video conference.

Position Description

As a Customer Success Specialist you will be responsible for providing high level customer support to approximately 30-50 automotive dealerships in a defined area. Functioning as a consultant, you will be responsible for providing excellent support for our products and ensuring that our customers are using the software that they purchased to their full potential. You will provide both on-site and video conference support to customers. Roughly 80% of the time you will be on-site and 20% will be video conference.

Training

Paid Training! The nature of the position requires you to successfully complete an intensive training program. Training for this role will consist of classroom instruction at our offices in Houston, TX and Dayton, OH, as well as online courses where you will receive in-depth product training and automotive industry knowledge. In addition, you will be paired with mentors across the country where you can apply your classroom knowledge in a real-world setting.

Requirements

• Bachelor’s Degree or equivalent experience
• Must be a self-starter with good time management skills
• Strong written and verbal communication skills
• Excellent customer service and organizational skills
• Ability to build strong customer relationships
• Must have a valid driver’s license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years
• Ability to travel, with overnight hotel stays, up to 50% during training period (approximately 6 months). After training, must be able to travel approximately 10% of the month.
• Must have reliable home internet with sufficient bandwidth for video conferencing

Benefits

• Medical, dental, vision, life insurance, and a health savings account
• 401(k) with up to 6% matching
• Company car for business and personal use
• Professional development and training
• Promotion from within
• Paid vacation and sick days
• Eight paid holidays
• Referral bonuses

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.