Entry Level Customer Success Specialist

The Reynolds and Reynolds Company; Charlotte (NC); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision, life, HSA

401(k) with 6% match

Company car for business and personal

Professional development and training

Promotion from within

Paid vacation and sick days

Eight paid holidays

Referral bonuses

Job summary

The Reynolds and Reynolds Company is seeking a Customer Success Specialist to provide high-level support to 30–50 automotive dealerships across a defined region. You will serve as a product consultant, ensuring customers maximize usage of the software, with a mix of on-site and video conference support (about 80/20).

Training is intensive and may involve instruction at multiple offices with mentors nationwide to apply knowledge in real-world settings.

Qualifications

• Bachelor’s degree or equivalent experience.
• Self-starter with strong time management.
• Excellent written and verbal communication.
• Strong customer service and organizational skills.
• Ability to build strong customer relationships.
• Valid driver’s license with few violations in past years and no serious violations.
• Willingness to travel up to 50% during training; ~25% after.
• Reliable home internet with bandwidth suitable for video conferencing.

Responsibilities

• Provide high level customer support to 30–50 automotive dealerships.
• Act as a trusted consultant to maximize product usage.
• Deliver on-site and video conference support (roughly 80% on-site, 20% video).
• Participate in a comprehensive training program with onboarding at multiple sites.

Skills

Self-starter

Time management

Written & verbal communication

Customer service

Relationship building

Driver's license

Travel readiness

Video conferencing

Education

Bachelor’s Degree or equivalent experience

Job description

Job Description

As a Customer Success Specialist you will be responsible for providing high level customer support to approximately 30-50 automotive dealerships in a defined area. Functioning as a consultant, you will be responsible for providing excellent support for our products and ensuring that our customers are using the software that they purchased to their full potential. You will provide both on-site and video conference support to customers. Roughly 80% of the time you will be on-site and 20% will be video conference.

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Training

Paid Training! The nature of the position requires you to successfully complete an intensive training program. Training for this role will consist of classroom instruction at our offices in Houston, TX and Dayton, OH, as well as online courses where you will receive in-depth product training and automotive industry knowledge. In addition, you will be paired with mentors across the country where you can apply your classroom knowledge in a real-world setting.

Requirements

• Bachelor’s Degree or equivalent experience

• Must be a self-starter with good time management skills
• Strong written and verbal communication skills
• Excellent customer service and organizational skills
• Ability to build strong customer relationships
• Must have a valid driver’s license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years
• Ability to travel, with overnight hotel stays, up to 50% during training period (approximately 6 months). After training, must be able to travel approximately 25 % of the month.
• Must have reliable home internet with sufficient bandwidth for video conferencing

Benefits

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

- Medical, dental, vision, life insurance, and a health savings account
- 401(k) with up to 6% matching
- Company car for business and personal use
- Professional development and training
- Promotion from within
- Paid vacation and sick days
- Eight paid holidays
- Referral bonuses

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.

Bachelor’s Degree or equivalent experience. Must be a self-starter with good time management skills. Strong written and verbal communication skills. Excellent customer service and organizational skills. Ability to build strong customer relationships. Must have a valid driver’s license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years. Ability to travel, with overnight hotel stays, up to 50% during training period (approximately 6 months). After training, must be able to travel approximately 25 % of the month.. Must have reliable home internet with sufficient bandwidth for video conferencing