Entry-Level Customer Solutions Advocate

United Radio; Village of East Syracuse (NY); In loco; USD 32.000 - 46.000; Tempo pieno

Descrizione del lavoro

United Radio is seeking an entry-level Customer Relations Associate to provide courteous, professional assistance to internal and external customers. You will learn services offered and act as a liaison between customers and technical teams.

Responsibilities include answering inquiries across channels, processing basic orders, and building a foundation in problem solving, communication, and organization within a team environment.

Competenze

• High school diploma or GED completed with customer service experience.
• Basic knowledge of Microsoft Office Suite and data entry.
• Willingness to learn, adapt, and follow guidelines.

Mansioni

• Answer customer inquiries via any channel with professionalism and courtesy.
• Process basic orders and relay information between customers and technical teams.
• Maintain accurate records and follow department guidelines.

Conoscenze

Organizational skills

Attention to detail

Written communication

Verbal communication

Microsoft Office

Basic math

Problem solving

Learn new skills

Independent work

Teamwork

Prioritization

Secondary language

Phone system software

Policies and standards

Positive work environment

Formazione

High school diploma or GED

1 year customer service experience

Strumenti

Microsoft Office Suite

Descrizione del lavoro

United Radio is seeking an entry-level Customer Relations Associate to provide courteous, professional assistance to internal and external customers. You will learn services offered and act as a liaison between customers and technical teams.

Responsibilities include answering inquiries across channels, processing basic orders, and building a foundation in problem solving, communication, and organization within a team environment.