Customer Experience Associate I

United Radio Services; Town of De Witt (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

United Radio invites applications for a Customer Relations Associate 1 in New York. This entry-level role helps customers with courteous, quality, professional assistance while becoming familiar with United Radio’s products and services.

You will respond to inquiries, process basic orders, and act as a liaison between customers and technical departments, developing foundational customer service skills and a professional approach.

Qualifications

• High school diploma or GED with at least 1 year of customer service experience.
• Experience in customer service or call center preferred.

Responsibilities

• Answer customer inquiries via any channel and use customer service skills to assist customers.
• Process orders and respond to inquiries at a basic level following guidelines for program assignments.
• Act as a liaison between technical departments and customers.
• Maintain professionalism and problem-solving attitude in interactions.

Skills

Organizational skills

Written communication

Verbal communication

Microsoft Office

Basic math

Data entry

Independent work

Teamwork

Multilingual

Education

High school diploma or GED

Tools

MS Office

Job description

United Radio invites applications for a Customer Relations Associate 1 in New York. This entry-level role helps customers with courteous, quality, professional assistance while becoming familiar with United Radio’s products and services.

You will respond to inquiries, process basic orders, and act as a liaison between customers and technical departments, developing foundational customer service skills and a professional approach.