Entry-Level Customer Service Champion

Alphabe Insight Inc; Fayetteville (NC); On-site; USD 23,000 - 39,000; Full time

Benefits offered by this job

Competitive salary package

Opportunities for professional growth

Collaborative and innovative work环境

Skill development through hands-on経験

Exposure to diverse projects and top‑t

Job summary

Mark Rink is seeking an Entry Level Customer Service Representative to join our team in a fast-paced, creative environment. You will be the first point of contact for customers, delivering friendly, accurate assistance across phone, email and chat.

This role emphasizes learning, clear communication, and problem-solving. A high school diploma is required, and basic computer skills with CRM software familiarity are a plus as you grow with us in a supportive, mentorship-driven setting.

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to stay calm and professional in challenging situations.
• Basic computer proficiency; familiarity with customer service software.

Responsibilities

• Respond promptly to customer inquiries by phone, email, and chat.
• Resolve product or service issues with empathy.
• Document interactions and maintain records in the CRM.
• Provide detailed information about products and policies.
• Escalate complex issues to appropriate departments when needed.
• Follow established communication guidelines for consistency.

Skills

Verbal communication

Written communication

Problem solving

Attention to detail

Calm under pressure

Basic computer skills

Education

High school diploma or equivalent

Tools

CRM software

Job description

Mark Rink is seeking an Entry Level Customer Service Representative to join our team in a fast-paced, creative environment. You will be the first point of contact for customers, delivering friendly, accurate assistance across phone, email and chat.

This role emphasizes learning, clear communication, and problem-solving. A high school diploma is required, and basic computer skills with CRM software familiarity are a plus as you grow with us in a supportive, mentorship-driven setting.