Entry Level Customer Service - WFH

spadepartners; United States; Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

100% remote work

Flexible scheduling

Comprehensive training

Ongoing mentorship

Performance-based advancement

Leadership development programs

Travel incentives

Job summary

spadepartners is hiring for a fully remote customer support role focused on helping members understand and access benefit programs. You will handle client communications, schedule virtual appointments, educate on options, and guide clients through applications while maintaining precise digital records.

We offer 100% remote work, flexible scheduling, and robust training plus ongoing mentorship to develop your skills and advance within the organization.

Qualifications

• Experience in customer service or sales is an asset, but no prior experience is required.
• Legally authorized to work in Canada or the United States.
• Must be comfortable using computers and virtual communication platforms.

Responsibilities

• Connect with members to provide information about available benefit programs.
• Manage inbound and outbound client communication.
• Schedule and conduct virtual appointments.
• Ask questions to understand members' needs and priorities.
• Explain benefit options and answer questions clearly and professionally.
• Guide clients through applications, forms, and required documentation.
• Maintain accurate digital records and complete quality-control reviews.
• Follow up to provide continued assistance.
• Participate in ongoing training and professional development.
• Collaborate with team members and leadership to achieve objectives.

Skills

Communication

Customer service

Active listening

Organization

Remote work

Self-motivation

Coaching & feedback

Professional development

Relationship building

Adaptability

Job description

Make an Impact While Building Your Career

For more than 60 years, our organization has focused on helping working families better understand and access supplemental benefit programs designed to provide additional financial protection.

We work with thousands of unions, associations, and member groups, supporting individuals from a wide range of professions and backgrounds. Our goal is to make the benefits process easier to understand while providing members with knowledgeable, dependable service.

Just as importantly, we invest in our team. Through structured training, ongoing mentorship, and professional development, individuals have the opportunity to strengthen their skills, take on greater responsibilities, and pursue long-term leadership opportunities.

What You’ll Be Doing

This remote position combines client support, appointment coordination, benefit education, and relationship building. Your responsibilities will include:

• Connect with members who have requested information about available benefit programs
• Manage inbound and outbound client communication
• Schedule and conduct virtual appointments
• Ask questions to better understand each member’s needs and priorities
• Explain benefit options and answer questions in a clear, professional manner
• Guide clients through applications, forms, and required documentation
• Maintain accurate digital records and complete quality-control reviews
• Follow up with members to provide continued assistance
• Participate in ongoing training and professional development
• Collaborate with team members and leadership to achieve individual and team objectives

You’ll receive guidance from experienced team leaders as you become comfortable with the systems, client process, and responsibilities of the position.

What We’re Looking For

We’re interested in individuals who are:

• Confident and professional communicators
• Friendly, patient, and comfortable working directly with people
• Strong listeners who can understand and respond to client needs
• Organized and attentive to detail
• Dependable with strong follow-through
• Comfortable using computers and virtual communication platforms
• Self-motivated and productive in a remote work environment
• Open to coaching, feedback, and continued learning
• Interested in professional development and future leadership opportunities
• Experienced in customer service or sales is an asset, but previous experience is not required
• Legally authorized to work in Canada or the United States

What You Can Expect

• 100% remote work environment
• Flexible scheduling
• Comprehensive training provided
• Ongoing mentorship and coaching
• Benefits available following qualifying training and onboarding requirements
• Opportunities for performance-based advancement
• Leadership and professional development programs
• Recognition and incentive opportunities for qualifying team members
• Company-sponsored travel incentives, with previous destinations including the Bahamas, Cancun, and Las Vegas
• A supportive, team-focused environment where individual growth and client service are valued