Entry-Level Client Services Manager

spadepartners; United States; Remote; USD 30,000 - 46,000; Full time

Benefits offered by this job

Fully remote

Flexible scheduling

Weekly pay

Benefits

Training & mentorship

Advancement opportunities

Company events

Job summary

spadepartners is seeking reliable, customer-focused individuals for a fully remote member services role. You will communicate with members by phone and online, schedule appointments, and deliver virtual presentations.

You will learn about programs, process documents, maintain records, and participate in ongoing training and leadership development in a supportive, flexible environment.

Qualifications

• Strong verbal and interpersonal communication skills.
• Ability to work remotely with minimal supervision.
• Legally authorized to work in the United States or Canada.

Responsibilities

• Communicate with members by phone and through virtual meetings.
• Coordinate and schedule member appointments.
• Provide online presentations to individuals seeking information.
• Explain program details in a clear and professional manner.
• Complete, review, and process digital documentation.
• Maintain accurate records and follow procedures.
• Provide follow-up assistance throughout the member experience.
• Participate in ongoing training, coaching, and leadership development.

Skills

Verbal communication

Interpersonal skills

Relationship building

Independent work

Team collaboration

Organizational skills

Tech literacy

Customer service

Willingness to learn

Job description

About the Organization

We are an established organization serving members of associations and other membership-based groups across North America and beyond. For decades, our focus has been on helping working individuals and families understand and access protection programs designed to provide financial support throughout different stages of life.

Through relationships with thousands of organizations, our team continues to expand while maintaining a strong commitment to professional service, member support, and long-term relationships.

What You’ll Be Doing

In this remote position, you’ll work directly with members who are seeking information about available programs and services. Your responsibilities will include:

• Communicating with members by phone and through virtual meetings
• Coordinating and scheduling member appointments
• Providing online presentations to individuals who have requested additional information
• Explaining program details in a clear and professional manner
• Completing, reviewing, and processing digital documentation
• Maintaining accurate records and following established procedures
• Providing follow-up assistance throughout the member experience
• Taking part in ongoing training, coaching, and leadership development

What We’re Looking For

We’re looking for dependable, motivated individuals who enjoy communicating with people and are comfortable working in a remote environment.

• Strong verbal and interpersonal communication skills
• Professional, positive, and approachable attitude
• Ability to build rapport and maintain relationships
• Comfortable working independently as well as within a team
• Organized and attentive to detail
• Basic computer and technology skills
• Customer service or other client-facing experience is an asset, but not required
• Willingness to learn, receive coaching, and develop professionally
• Must be legally authorized to work in the United States or Canada

What We Offer

• Fully remote work environment
• Flexible scheduling
• Weekly compensation with additional performance-based incentives
• Comprehensive benefits options
• Structured training and ongoing mentorship
• Opportunities for advancement and leadership development
• Company recognition programs
• Eligibility for company-sponsored travel and annual events in select destinations