Client Service Representative - Remote

American Income Life: AO; Raleigh (NC); Remote; Full time

Benefits offered by this job

Comprehensive benefits including dental and prescription coverage

Flexible schedule

Structured training and performance-based advancement opportunities

Incentive trips and performance bonuses

Inclusive, supportive work culture

Job summary

A company providing permanent benefits is seeking a Client Service Representative to guide families through their benefits program remotely. Responsibilities include explaining benefit options, maintaining long-term client relationships, and ensuring accurate documentation. Candidates should have strong communication skills and experience in customer support. The role offers flexible scheduling, comprehensive benefits, and opportunities for career advancement. Join a positive culture focused on supporting working families.

Qualifications

• Must be legally authorized to work in Canada.
• 1+ year of experience in customer support, administration, or client-facing roles preferred.

Responsibilities

• Explaining benefit options clearly and effectively over Zoom.
• Ensuring accurate and compliant documentation.
• Maintaining long-term client relationships through consistent follow-up.
• Working collaboratively with team members to improve efficiency and service delivery.

Skills

Strong verbal and written communication skills

Excellent organizational and documentation abilities

Adaptability in a fast-paced environment

Problem-solving mindset with attention to detail

Collaborative and team-oriented attitude

Education

High school diploma or equivalent

Post-secondary education

Job description

About the job Client Service Representative - Remote

We partner with unions, credit unions, associations, and their members across Canada to provide permanent benefits that protect what matters most. Our focus is on serving working families and ensuring every child has the coverage they need. We’re now expanding our team and looking for motivated, people-driven individuals to grow with us.

What You’ll Do

You’ll be the first point of contact for families, guiding them through their permanent benefits program with care and professionalism. Your responsibilities will include:

• Explaining benefit options clearly and effectively over Zoom
• Ensuring accurate and compliant documentation
• Maintaining long-term client relationships through consistent follow-up
• Working collaboratively with team members to improve efficiency and service delivery

What We’re Looking For

• Must be legally authorized to work in Canada
• High school diploma or equivalent (post‑secondary an asset)
• 1+ year of experience in customer support, administration, or client‑facing roles preferred

Key Skills

• Strong verbal and written communication skills
• Excellent organizational and documentation abilities
• Adaptability in a fast‑paced environment
• Problem‑solving mindset with attention to detail
• Collaborative and team‑oriented attitude

Why Join Us?

• Comprehensive Benefits – dental, prescription coverage, travel insurance, and more
• Flexibility & Freedom – fully remote with a schedule that fits your lifestyle
• Career Growth – structured training and performance‑based advancement opportunities
• Rewards & Recognition – incentive trips and performance bonuses
• Positive Culture – inclusive, supportive environment where your contributions are valued

How to Apply

If you’re ready to build a career that combines purpose, flexibility, and growth, apply today to take the first step toward your future.