Customer Service Associate

Spade Recruiting; United States; Remote; USD 30,000 - 50,000; Full time

Benefits offered by this job

Incentive rewards and recognition programs

Career growth opportunities

Supportive and inclusive culture

Job summary

Spade Recruiting is seeking motivated individuals to connect with members about available benefit programs. This remote position involves conducting virtual consultations, ensuring members receive accurate information and support. Candidates must have a high school diploma, be legally eligible to work in the US or Canada, and possess strong communication skills. The role emphasizes personal and professional growth, offering flexible schedules and a supportive culture that recognizes top performers.

Qualifications

• Legally eligible to work in the United States or Canada.
• Experience in people-facing or fast-paced roles is an asset.
• Detail-oriented and adaptable.

Responsibilities

• Conduct virtual consultations and phone meetings to review member benefit options.
• Listen carefully, assess needs, and provide clear, accurate explanations.
• Keep all digital documentation organized and up to date.

Skills

Strong communication and active-listening

Familiarity with Zoom and digital communication tools

Self-motivated and reliable

Education

High school diploma or equivalent

Job description

We work alongsidelabor unions, credit unions, and professional associations throughout North America to help their members and families accesspermanent benefit programs that provide lasting financial protection and peace of mind.

Our mission is simple — tosupport working families with integrity, care, and professionalism. We’re seekingmotivated, people-centered individuals who want to grow personally and professionally while making a meaningful impact from home.

Role Overview

In this position, you’ll connect with members who have requested information about their available benefits. You’ll guide them through their options, answer questions, and ensure they receive the protection and clarity they need — all in a fully virtual environment.

Key Responsibilities

Conductvirtual consultations and phone meetings to review member benefit options.

Listen carefully, assess needs, and provide clear, accurate explanations.

Keep all digital documentationorganized and up to date.

Collaborate with your team to achieve shared goals and maintain service quality.

Take part intraining and development programs to strengthen professional skills.

Share ideas and feedback to help improve the overall member experience.

Requirements

Legally eligible to work in the United States or Canada.

High school diploma or equivalent required.

Comfortable usingZoom and digital communication tools.

Strongcommunication and active-listening skills.

Self-motivated, reliable, and able to work independently.

Experience in people-facing or fast-paced roles is an asset.

Preferred Traits

Genuine ability tobuild trust and maintain positive relationships.

Adaptable, dependable, and detail-oriented.

Collaborative team player with accountability and initiative.

Professional communicator with empathy and composure.

What’s Offered

Remote work flexibility with a schedule that fits your lifestyle.

Incentive rewards and recognition programs for top performers.

Career growth opportunities through ongoing mentorship and leadership training.

Supportive and inclusive culture that values teamwork and celebrates success.