Entry-Level Customer Service Specialist - Health Insurance

Jobsultant Solutions; Dover (DE); À distance; USD 35 000 - 45 000; Plein temps

Résumé du poste

A customer service firm is hiring for an Entry Level Customer Service Specialist in Dover, Delaware. This full-time role involves responding to customer inquiries regarding prescription benefits and requires strong customer service and computer navigation skills. Ideal candidates will have at least one year of experience in customer service. The position offers flexible shifts and a supportive work environment that encourages professional growth.

Qualifications

• 1+ years of customer service experience, preferably over the phone.
• Strong knowledge of computer navigation and applications.
• Understanding of Microsoft Office Word and Excel.

Responsabilités

• Respond to inbound calls regarding eligibility and prescription inquiries.
• Guide customers on their prescription benefits and claims.
• Document necessary information in systems while actively listening.
• Resolve issues and provide solutions to clients and pharmacies.

Connaissances

Customer service experience

Computer navigation

Microsoft Office Word

Microsoft Excel

Formation

High School Diploma/GED

Description du poste

A customer service firm is hiring for an Entry Level Customer Service Specialist in Dover, Delaware. This full-time role involves responding to customer inquiries regarding prescription benefits and requires strong customer service and computer navigation skills. Ideal candidates will have at least one year of experience in customer service. The position offers flexible shifts and a supportive work environment that encourages professional growth.