Entry-Level Customer Service & Sales Support (Hybrid)

Heilind; Itasca (IL); Hybrid; USD 30,000 - 34,000; Full time

Benefits offered by this job

Vacation, sick time and holidays

Insurance: life, disability

Job summary

Heilind is seeking an entry-level Customer Service Representative to support Inside Sales staff and branch management. The role involves order entry, reporting, backlog review, and spreadsheet administration, with back-up support to the sales team.

You will collaborate with internal teams to delight customers and drive branch success in a fast-paced environment. The position emphasizes learning the business, building solid relationships, and delivering high-quality service to customers and

Qualifications

• Associate degree or 1-2 years of progressively responsible office/customer service experience or equivalent.
• Strong interpersonal and communication skills.
• Proficient in MS Excel, Outlook, and Word.
• Ability to manage multiple tasks with accuracy and speed.

Responsibilities

• Handle order entry and maintenance.
• Produce reports and manage backlog via spreadsheets.
• Provide branch administrative support and back-up for sales.
• Build and maintain relationships with internal teams, customers, and suppliers.
• Strive for on-time delivery goals through collaboration with Sales.

Skills

Interpersonal skills

Communication

Multitasking

Team collaboration

Education

Associate degree

Tools

MS Excel

Outlook

Word

CRM system

Job description

Heilind is seeking an entry-level Customer Service Representative to support Inside Sales staff and branch management. The role involves order entry, reporting, backlog review, and spreadsheet administration, with back-up support to the sales team.

You will collaborate with internal teams to delight customers and drive branch success in a fast-paced environment. The position emphasizes learning the business, building solid relationships, and delivering high-quality service to customers and