Customer Service Representative – Entry Level

hhv; Richmond (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

hhv is seeking a friendly, motivated, and dependable individual to join our customer service team in an entry-level role. This full-time position includes paid training, and no previous customer service experience is required.

It is ideal for recent graduates, college students, career changers, and anyone starting a new career. We encourage applicants from retail, hospitality, restaurants, sales, front desk, administration, and other customer-facing roles.

Qualifications

• Friendly, outgoing, and professional.
• Strong communicators and active listeners.
• Comfortable interacting with customers and the public.
• Dependable, organized, and motivated.
• Willing to learn and open to coaching.
• Able to manage multiple tasks in a fast-paced environment.
• Comfortable working independently and as part of a team.
• No previous customer service experience required — paid training provided.

Responsibilities

• Provide friendly and professional customer service.
• Answer customer questions and assist with requests.
• Communicate with customers in person, by phone, and email.
• Build positive customer relationships through communication and follow‑up.
• Listen to customer needs and help provide appropriate solutions.
• Maintain accurate customer information and records.
• Support customer engagement, events, and promotions.
• Assist with event registration and customer-facing activities.
• Collect customer feedback and help create positive customer experiences.
• Work with team members to meet customer service goals.
• Represent the organization professionally when interacting with customers and the public.

Skills

Friendly demeanor

Strong communication

Active listening

Multitasking

Team spirit

Job description

Customer Service Representative – Entry Level

We are a hiring friendly, motivated, and dependable individual to join our customer service team.

This is a full-time entry-level opportunity with paid training. No previous customer service experience is required. This role is ideal for recent graduates, college students, career changers, first‑time job seekers, and anyone looking to start a new career.

Candidates with experience in retail, hospitality, restaurants, sales, front desk, administration, call centers, or other customer‑facing roles are encouraged to apply.

What You’ll Do

• Provide friendly and professional customer service
• Answer customer questions and assist with requests
• Communicate with customers in person, by phone, and email
• Build positive customer relationships through communication and follow‑up
• Listen to customer needs and help provide appropriate solutions
• Maintain accurate customer information and records
• Support customer engagement, events, and promotions
• Assist with event registration and customer‑facing activities
• Collect customer feedback and help create positive customer experiences
• Work with team members to meet customer service goals
• Represent the organization professionally when interacting with customers and the public

Qualifications

• Friendly, outgoing, and professional
• Strong communicators and active listeners
• Comfortable interacting with customers and the public
• Dependable, organized, and motivated
• Willing to learn and open to coaching
• Able to manage multiple tasks in a fast‑paced environment
• Comfortable working independently and as part of a team
• No previous customer service experience required — paid training provided.

What We Offer

• Paid training
• Full‑time entry‑level career opportunity
• Professional development and skill training
• Supportive, team‑oriented environment
• Customer communication and relationship‑building experience
• Experience with events, promotions, and customer engagement
• Opportunities for career growth and advancement