Entry-Level Customer Service & Order Support Specialist

Iowa Ag; Fort Dodge (IA); On-site; USD 34,000 - 46,000; Full time

Job summary

Cargill is seeking a Customer Service Representative I to support order processing, shipment tracking, and inventory coordination from our facility in Iowa. You will communicate with customers, provide status updates, and help resolve delivery issues to ensure smooth order fulfillment.

The role emphasizes proactive problem solving, attention to detail, and teamwork to support continuous improvement initiatives across the customer service function.

Qualifications

• 2+ years of relevant work experience (often 3+).
• Associate degree or 4 years related work experience preferred.
• Strong communication and problem-solving abilities.

Responsibilities

• Maintain systems and databases to track shipments and inventory.
• Inform customers about order status, invoices, and balances.
• Process complex orders and resolve delivery issues.
• Support improvement projects requiring customer service knowledge.
• Handle basic issues under supervision and escalate complex cases.

Skills

Customer service

Order processing

Problem solving

Communication

Education

Associate degree

Job description

Cargill is seeking a Customer Service Representative I to support order processing, shipment tracking, and inventory coordination from our facility in Iowa. You will communicate with customers, provide status updates, and help resolve delivery issues to ensure smooth order fulfillment.

The role emphasizes proactive problem solving, attention to detail, and teamwork to support continuous improvement initiatives across the customer service function.