Customer Service Pro: Feed Ingredients Support

Stutsmans; Hills (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401K Retirement Plan

Paid Time Off

Tuition Reimbursement

Job summary

Eldon C. Stutsman, Inc. is hiring a Customer Service Representative to support our feed ingredients division at the Hills, Iowa location. The role involves processing orders received by mail, fax, phone or in person and providing knowledgeable solutions to customers.

You will work as part of our feed ingredients team on site, handling pricing, order accuracy, and coordination with purchasing, sales, shipping and warehouse teams to ensure timely delivery and customer satisfaction.

Qualifications

• High school diploma or equivalent required.
• Experience in agricultural, transportation or logistics industries preferred but not required.
• Excellent professional communication skills with customers.
• Proficient in Microsoft Office; Excel, Word and Teams.
• ERP/SAP experience preferred but not required.

Responsibilities

• Answer customer calls and provide pricing, shipping dates, back-order information and delays to customers.
• Edit orders for price/product discrepancies.
• Prepare order documents and calculate total costs.
• Process documents like bills of lading and verify order accuracy.
• Monitor inventory levels and communicate with stock control.
• Route and follow up on orders to ensure delivery by requested dates.
• Suggest substitutions and upsell relevant products; telemarket promotions.
• Collaborate with sales, shipping, and administrative staff to assist customers.

Skills

Communication

Teamwork

Time management

Problem solving

Education

High school diploma

Tools

Microsoft Office

Excel

Word

Teams

SAP

Job description

Eldon C. Stutsman, Inc. is hiring a Customer Service Representative to support our feed ingredients division at the Hills, Iowa location. The role involves processing orders received by mail, fax, phone or in person and providing knowledgeable solutions to customers.

You will work as part of our feed ingredients team on site, handling pricing, order accuracy, and coordination with purchasing, sales, shipping and warehouse teams to ensure timely delivery and customer satisfaction.