Entry-Level Customer Service Assistant

Impactia; Austin (TX); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Retirement Plan with Company匹

Job summary

Impactia Corp is seeking an entry-level Customer Service Assistant to support daily client interactions and service operations across the team. You will assist customers with inquiries, provide clear information on services and promotions, and help maintain accurate records of interactions and requests.

This role is ideal for someone starting a career in customer service, with strong communication, organizational skills, and a positive attitude, plus a willingness to learn.

Qualifications

• High school diploma or equivalent required.
• Previous customer service experience is a plus but not required.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Basic computer proficiency, including Microsoft Office.
• Positive attitude and willingness to learn.

Responsibilities

• Assist customers with inquiries and service-related questions.
• Provide accurate information regarding company services and promotions.
• Handle customer concerns professionally and elevate issues when appropriate.
• Maintain records of customer interactions and service requests.
• Support client service and administrative teams with daily tasks.
• Follow up with customers to ensure satisfaction and resolution of concerns.

Skills

Excellent communication

Interpersonal skills

Organizational skills

Multitasking

Positive attitude

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Impactia Corp is a growing marketing and brand strategy firm dedicated to helping businesses connect with their audiences through innovative campaigns, exceptional customer experiences, and strategic communication solutions.

Position Overview

Impactia Corp is seeking a friendly and motivated Entry-Level Customer Service Assistant to support customer interactions and assist with daily client service operations. This role is ideal for individuals looking to begin a career in customer service, client relations, or business support.

Key Responsibilities

• Assist customers with inquiries and service-related questions
• Provide accurate information regarding company services and promotions
• Handle customer concerns professionally and elevate issues when appropriate
• Maintain records of customer interactions and service requests
• Support client service and administrative teams with daily tasks
• Follow up with customers to ensure satisfaction and resolution of concerns

Qualifications

• High school diploma or equivalent required
• Previous customer service experience is a plus but not required
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Basic computer proficiency, including Microsoft Office
• Positive attitude and willingness to learn

Full Benefits Package

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan with Company Match