Customer Service Assistant

Instep Seattle; Kirkland (WA); On-site; USD 35,000 - 45,000; Full time

Job summary

Instep Seattle is hiring an Entry-Level Customer Service Assistant in Kirkland, WA. This role includes leading daily operations, engaging with clients, and executing sales strategies. Candidates should have 1-2 years of customer service experience and excellent interpersonal and communication skills. The position offers an opportunity to develop leadership skills and contribute to market growth in a fast-paced environment.

Qualifications

• 1-2 years experience in a customer service field.
• Professional demeanor, organized, and reliable.
• Effective communication skills with team members and management.

Responsibilities

• Execute in-person sales strategies through lead generation.
• Interact with consumers on-site to explain product features.
• Perform customer follow-ups to ensure satisfaction.
• Assist the manager with day-to-day operations.

Skills

Interpersonal skills

Communication skills

Organizational skills

Customer service experience

Job description

We're looking for an Entry-Level Customer Service Assistant to help grow our newly acquired market in the local region. In this role, you will have high expectations andbe responsible for the direction and leadership of day-to-day operations within the sales and marketing departments.

The Entry Level Customer Service Assistant will be in charge of leading daily operations, assisting with planning and coordinating the territory sales and marketing with lead generation, scheduling, confirming, and actual closing of sales appointments with our prospective new clients. You will oversee and monitor the activities of all client sales projects, ensuring ongoing communication with management teams, clients, customers, and other Customer Service Assistants in order to address and resolve any problems or obstacles that could interfere with the timely completion of scheduled appointments.

Entry Level Customer Service Assistant Responsibilities:

• Execution of in-person sales strategies for each client through lead generation
• Interacting with consumers on-site to answer questions and explain client product/ features
• Assist in connecting customers as qualified leads to senior sales consultants
• Perform customer follow-ups and ensure consumer satisfaction
• Assist the manager with any day-to-day Customer Service Assistant support as required
• Develop strong leadership and interpersonal skills
• Assisting with efforts for new business development

Requirements for the Entry Level Customer Service Assistant:

• Great interpersonal skills and social competency
• 1-2 years working in a customer service field
• Professional demeanor, organized, and reliable
• Effective and skillful communication skills with customers, other Customer Service Assistant team members, and upper management
• Ambition, a strong work ethic, and an earnest willingness to learn
• Results-driven attitude with a hunger for success
• Ability to excel in a high-energy, fast-paced environment