Inbound Call Center Agent

Impactia; Austin (TX); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Retirement Plan with Company M"

Job summary

Impactia Corp in Austin seeks motivated Call Center Agents to handle inbound and outbound calls, assist customers with inquiries, support marketing campaigns, and nurture client relationships.

You'll document interactions in CRM, meet performance metrics, and schedule appointments. Must have a high school diploma, strong communication, and basic computer skills.

Join a dynamic team dedicated to delivering outstanding client experiences.

Qualifications

• Must have a high school diploma or equivalent.
• Strong verbal communication and listening skills.
• Ability to work in a goal-oriented environment.
• Basic computer skills with CRM familiarity.
• Professional attitude with problem-solving abilities.

Responsibilities

• Handle inbound and outbound calls in a professional and timely manner.
• Provide accurate information about services, promotions, and campaigns.
• Schedule appointments and follow up with prospective clients.
• Document customer interactions in CRM systems.
• Resolve customer concerns and escalate issues when necessary.
• Meet daily and weekly performance metrics.
• Support marketing campaigns through outbound outreach efforts.

Skills

Verbal Communication

Active Listening

Goal Orientation

CRM Proficiency

Basic Computer Skills

Education

High School Diploma

Tools

CRM Systems

Job description

Impactia Corp is a dynamic marketing and brand strategy firm dedicated to delivering innovative campaigns and strategic solutions that help businesses grow. Our team values professionalism, performance, and delivering exceptional client experiences.

Position Overview

Impactia Corp is seeking motivated and customer-focused Call Center Agents to join our Austin team. This role is responsible for handling inbound and outbound calls, assisting customers with inquiries, supporting marketing campaigns, and maintaining positive client relationships.

Key Responsibilities

• Handle inbound and outbound calls in a professional and timely manner
• Provide accurate information about services, promotions, and campaigns
• Schedule appointments and follow up with prospective clients
• Document customer interactions in CRM systems
• Resolve customer concerns and escalate issues when necessary
• Meet daily and weekly performance metrics
• Support marketing campaigns through outbound outreach efforts

Qualifications

• High school diploma or equivalent required
• Strong verbal communication and active listening skills
• Ability to work in a goal-oriented environment
• Basic computer skills and familiarity with CRM systems
• Professional attitude with strong problem-solving abilities

Full Benefits Package

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan with Company Match