Customer Experience Specialist - Used Vehicles

Cessna Aircraft Company; Augusta (GA); On-site; USD 45,000 - 55,000; Full time

Job summary

A leading specialized vehicle manufacturer in Georgia is seeking an Associate Customer Experience Manager to manage customer interactions and ensure satisfaction for used cars. The role requires a Bachelor's degree in Business Administration and 0-2 years of related experience. You will collaborate with internal teams, resolve disputes, and handle data entry into SAP and Salesforce. This position offers an opportunity to contribute to a culture of respect and inclusion, making it essential to create a positive environment for all stakeholders.

Qualifications

• 0-2 years of experience required in customer experience or related field.
• Strong communication skills to maximize customer satisfaction.
• Ability to collaborate effectively with teams.

Responsibilities

• Act as single point of contact for used cars in assigned territory.
• Resolve disputes on customer account resolutions.
• Participate in monthly Inventory Reconciliations for used cars.

Skills

Customer communication

Data entry

Conflict resolution

SAP knowledge

Salesforce knowledge

Education

Bachelor’s degree in Business Administration or related field

Tools

Microsoft Office suite

SAP

Salesforce

Job description

A leading specialized vehicle manufacturer in Georgia is seeking an Associate Customer Experience Manager to manage customer interactions and ensure satisfaction for used cars. The role requires a Bachelor's degree in Business Administration and 0-2 years of related experience. You will collaborate with internal teams, resolve disputes, and handle data entry into SAP and Salesforce. This position offers an opportunity to contribute to a culture of respect and inclusion, making it essential to create a positive environment for all stakeholders.