Entry-Level Customer Experience Coordinator | Growth

Mohawk Industries; Dallas (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Company 401k match

Employee purchase discount

Tuition reimbursement

Job summary

Dal-Tile, a Mohawk Industries subsidiary, is seeking a Sr Customer Experience Coordinator to support the customer journey from inquiry to resolution in our Dallas, TX office. This entry-level role handles calls, emails, orders, delivery status, and basic problem solving while coordinating with teams to improve satisfaction.

The position operates Monday–Friday, 9:30 AM–6:30 PM, with a focus on accurate record-keeping, timely responses, and proactive communication.

Qualifications

• Bachelor’s degree in a related field or equivalent education and/or experience.
• 0-2 years’ relevant experience or equivalent education and/or experience.
• Excellent communication, problem solving, and organizational skills.
• Proficient using Microsoft Office Suite products.

Responsibilities

• Execute daily tasks and administration as it relates to customer experience such as customer calls, order processing and entry, delivery status, customer claims, purchase orders, and other responsibilities as defined by department.
• Respond promptly to customer inquiries through various channels, including phone, email, and chat.
• Work proactively to resolve customer issues and provide timely solutions.
• Coordinate communication with customers and associates.
• Serve as a customer experience resource for other associates.
• May be responsible for some warehouse and inventory tasks.
• Maintain accurate and organized records of customer interactions and resolutions.
• Provide basic analysis and apply knowledge from experience or standard procedure to solve problems.
• Perform other duties as needed.

Skills

Excellent communication

Problem solving

Organizational skills

Multitasking

Integrity and discretion

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

Dal-Tile, a Mohawk Industries subsidiary, is seeking a Sr Customer Experience Coordinator to support the customer journey from inquiry to resolution in our Dallas, TX office. This entry-level role handles calls, emails, orders, delivery status, and basic problem solving while coordinating with teams to improve satisfaction.

The position operates Monday–Friday, 9:30 AM–6:30 PM, with a focus on accurate record-keeping, timely responses, and proactive communication.