FIELD SERVICE TECHNICIAN

Carter Machinery; Salem (VA); On-site; USD 56,000 - 81,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Paid time off

401(k) with match

Life and disability insurance

Tuition reimbursement

Employee referral bonus program

Tool allowances

Overtime opportunities

Shift differential

Job summary

Carter Machinery in Salem, Virginia is seeking a Field Service Technician to diagnose, repair, and rebuild heavy equipment at customer sites. This role demands strong mechanical skills, problem solving, and the ability to work independently while focusing on safety and quality.

We offer a $5,000 sign-on bonus, with $2,500 paid at hire and the remainder after 90 days. Starting pay ranges from $26.88 to $39.07 per hour, with overtime opportunities and comprehensive benefits.

Qualifications

• Four years’ experience repairing heavy construction equipment preferred.
• Excellent diagnostic and repair skills on complex mechanical systems.
• Strong reading and interpretation of manuals and schematics.
• Ability to obtain CDL and pass DOT requirements.

Responsibilities

• Apply expert troubleshooting and determine proper repair procedures on work orders.
• Service, diagnose and repair engines, transmissions, electrical systems and monitors at customer sites.
• Disassemble, inspect and replace parts to factory specifications.
• Document repairs clearly and timely; prepare reports and requisitions.
• Maintain safe, clean work area and tools.
• Communicate with customers and escalate issues as needed.

Skills

Engine expertise

Troubleshooting

Strong communication

Self-direction

Shift flexibility

CDL license

Education

High school diploma or GED

Tools

DOT certification

Technical software proficiency

Job description

We are currently offering up to a $5,000 sign-on bonus for Heavy Equipment Field Service Technician new hires. $2,500 is payable at hire, and the remaining $2,500 is payable after 90 days of employment.

Join a Company That’s Built to Elevate You.

At Carter Machinery, we don’t just offer jobs - we offer long-term careers defined by purpose, innovation, and impact. We’ve built an award-winning workplace where high achievers thrive, careers grow, and your work truly matters.

Our legacy is strong, our vision is bold, and our future is built on investing in the growth and well-being of our people. Whether you're turning a wrench, managing operations, or supporting customers, you play a vital role in powering industries that moves the world forward.

Job Title: Field Service Technician

Location: Salem, Virginia

Shift: 1st

Starting Compensation Range: $26.88 - $39.07 per hour

What You Will Do

• Apply expert level troubleshooting techniques and determine proper repair procedures on all assigned work orders
• Service, diagnose and repair/rebuild all engine/components regardless of model/maker of equipment, including electrical, computers, and monitors at customer’s jobsite
• Disassemble, inspect and determine parts needed. Reassemble to factory specifications
• Interact with customers and answer repair-related questions as required. Refer non-repair related questions to supervisor
• Perform heavy electrical and computer repairs
• Interpret and utilize information from operating, maintenance and service manuals/bulletins
• Inspect components removed from machines to determine their reusability
• Prepare parts requisitions, parts returns, accurate and complete service reports, and other necessary reports and forms
• Clearly and concisely document all work and repairs completed in a timely manner
• Maintain work area, tools and equipment to promote a clean and safe environment
• Perform various other duties as assigned

What We’re Looking For

• Minimum of four years’ experience repairing heavy construction equipment preferred
• Experience troubleshooting and diagnosing expert level mechanical repairs
• High school diploma or GED required
• Thorough knowledge of engines, transmissions, electrical and other related components to troubleshoot and analyze unique and high level problems/issues quickly and improvise using logic and critical thinking skills to make needed repairs
• Excellent mechanical aptitude
• Ability to repair Caterpillar and competitive components and machines
• Excellent driving record and the ability to obtain a CDL
• Ability to become DOT certified with DOT Medical Card
• Willingness to work any shift and overtime as needed to meet business and customer demands
• Strong communication with excellent oral and written communication skills
• Self-direction and well organized
• Proficient use of technical software, databases and manuals

What Success Looks Like In This Role

• Demonstrating ability to learn and apply new knowledge
• Working independently and part of a team
• Prioritizing workload while providing excellent customer service
• Interacting with customers on a professional level
• Performing well in a fast-paced work environment
• Working in coordination with team to achieve Continuous Improvement goals and objectives
• Promoting a positive customer experience
• Upholding the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way

Physical Requirements

• Regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear
• Frequently required to sit
• Regularly lift and/or more up to 70 pounds
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus

Competitive Compensation and Benefits:

• Health, dental and vision insurance
• Paid time off
• 401(k), $0.75 to $1.25 match up to 6%
• Life and disability insurance
• In-house training instructors/programs
• Tuition reimbursement
• Employee referral bonus program
• Tool allowances and tool loans
• Discounts on cellular phone service, computers, and vehicles
• Opportunities for overtime
• Shift differential (if applicable)

You’ll gain access to real learning, real advancement, and a real future in a company that’s reshaping what it means to lead in our industry. If you're looking for purpose, possibilities, and a team that wins together - you belong at Carter Machinery.

Come build what matters and build your future with us.

Actual base pay may vary based on experience, skills, qualifications, education, geographic location, and other relevant business considerations. In addition to base pay, the compensation package may include participation in performance-based incentive programs (e.g., discretionary or non-discretionary plans), as well as overtime eligibility depending on the role.

Carter Machinery Co. Inc. is an EEO/AA Employer. All qualified individuals - including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law - are encouraged to apply.

Carter Machinery is a drug-free workplace.

• Special rules and restrictions may apply to sign-on bonus eligibility for rehires.