Customer Experience Associate | Remote

lunaagencies; United States; Remote; USD 35,000 - 55,000; Full time

Job summary

Luna Agencies is growing its virtual team and seeks dependable, motivated individuals who communicate well and want to develop skills in a professional remote environment. You’ll connect with members through scheduled phone and video appointments, provide information, answer questions, help navigate options, and assist with completing requests while managing digital documentation.

No prior industry experience is necessary, as comprehensive training and continued support are provided.

Qualifications

• Strong verbal and interpersonal communication skills.
• Organized and detail-oriented.
• Reliability and consistent follow-through.
• Comfortable with computers and virtual communication tools.
• Ability to work independently.
• Willingness to learn and develop professionally.

Responsibilities

• Conduct scheduled virtual and telephone appointments with members.
• Understand member questions, priorities, and individual needs.
• Provide clear information about available programs and options.
• Guide members through appropriate next steps.
• Assist with electronic applications, forms, and documentation.
• Manage appointment reminders and follow-up communication.
• Update member information and maintain organized digital records.
• Review submitted information to ensure it is accurate and complete.
• Create a helpful and professional experience during every interaction.
• Reach out to team leaders when additional guidance is needed.
• Attend training, coaching, and team development sessions.

Skills

Communication skills

Customer service

Reliability

Independence

Tech-savvy

Tools

Video conferencing tools

CRM basics

Job description

We’re growing our virtual team and looking for dependable, motivated individuals who communicate well, enjoy working with people, and are interested in developing their skills in a professional remote environment.

As part of the team, you’ll connect with members through scheduled phone and video appointments. Your role will involve providing information, answering questions, helping members navigate available options, and assisting with the steps needed to complete their requests. You’ll also help manage digital documentation and follow-up communication to keep the process organized from beginning to end.

The position offers a structured approach to your day while giving you the independence of working from home. Previous industry experience is not necessary, as comprehensive training and continued support are provided.

Your Responsibilities

In this position, you may be responsible for:

• Conducting scheduled virtual and telephone appointments with members
• Understanding member questions, priorities, and individual needs
• Providing clear information about available programs and options
• Guiding members through appropriate next steps
• Assisting with electronic applications, forms, and documentation
• Managing appointment reminders and follow-up communication
• Updating member information and maintaining organized digital records
• Reviewing submitted information to ensure it is accurate and complete
• Creating a helpful and professional experience during every interaction
• Reaching out to team leaders when additional guidance is needed
• Attending training, coaching, and team development sessions

What We’re Looking For

We consider applicants from a wide range of backgrounds. Previous experience in customer service, hospitality, administration, retail, call centers, or other client-facing positions may be beneficial, but it is not a requirement.

We’re especially interested in individuals who:

• Have strong verbal and interpersonal communication skills
• Are comfortable speaking with new people
• Approach conversations with patience and professionalism
• Are organized and attentive to detail
• Manage their schedule and responsibilities effectively
• Demonstrate reliability and consistent follow-through
• Are comfortable working with computers and virtual communication tools
• Can remain productive while working independently
• Follow instructions and established procedures carefully
• Respond positively to coaching and feedback
• Want to continue learning and developing professionally

What We Provide

Our goal is to give new team members the training, resources, and continued guidance they need to become confident in their role and grow over time.

The opportunity includes:

• Fully remote work-from-home environment
• Full-time opportunity
• Structured onboarding and comprehensive training
• Ongoing individual coaching and mentorship
• Weekly compensation
• Performance-based bonus opportunities
• Continued learning and professional development
• Guidance and support from experienced team members
• Opportunities to take on expanded responsibilities
• Performance-based leadership advancement
• Supportive and collaborative virtual team environment