Client Care Specialist Mortgage Servicing & Impactful Calls

United Shore Financial Services LLC; Pontiac (MI); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Paid Time Off

Health insurance

401k with employer match

Mortgage discount

Gym membership

Job summary

United Wholesale Mortgage is seeking a Customer Care Servicing Specialist to serve as the primary contact for mortgage clients, maintaining relationships and guiding them on servicing needs. The role focuses on phone interactions and delivering exceptional service from our Servicing team.

Join a high-energy, fast-paced environment on UWM's campus where you'll handle calls, emails, and reports while supporting our sub-servicer and cross-training across Servicing functions.

Qualifications

• 1+ years experience in customer service dealing with a high volume of calls or 1+ year in mortgage industry
• Excellent customer service and communication skills
• Strong analytical skills
• Proficiency in Excel, including vlookups, formulas and PivotTables
• Proficiency in MS Office
• Self-motivated with a strong work ethic
• Comfortable in a fast-moving environment
• Ability to multitask and adapt
• Positive attitude and willingness to learn
• Onsite, full-time attendance

Responsibilities

• Accepting incoming calls from all clients
• Making outbound calls to clients
• Responding to emails from clients
• Working various reports as assigned
• Aiding and overseeing our sub-servicer
• Cross-training to learn other areas of our Servicing team

Skills

Customer service

Phone support

Communication skills

Analytical skills

Multitasking

MS Excel

MS Office

Self-motivated

Fast-paced environment

Education

High school diploma or equivalent

Tools

Excel

MS Office

Job description

United Wholesale Mortgage is seeking a Customer Care Servicing Specialist to serve as the primary contact for mortgage clients, maintaining relationships and guiding them on servicing needs. The role focuses on phone interactions and delivering exceptional service from our Servicing team.

Join a high-energy, fast-paced environment on UWM's campus where you'll handle calls, emails, and reports while supporting our sub-servicer and cross-training across Servicing functions.