Entry-Level Claims Support Specialist – Training & Growth

First Chicago Insurance Company; Chicago (IL); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Competitive pay

Training & development

Medical benefits

Disability insurance

Life insurance

401k match

Paid time off

Tuition reimbursement

Wellness program

Company events

Job summary

First Chicago Insurance Company is seeking an experienced Claims Call Center Specialist to join our growing Claims team. This role is ideal for someone with prior claims, insurance, or high-volume call center experience who can handle customer interactions with independence and a solid understanding of claims operations.

You will provide professional and empathetic service to insureds, claimants, attorneys, carriers, and other callers, document initial reports, gather loss details, and guide

Qualifications

• High school diploma or equivalent.
• Prior customer service experience.
• Experience in insurance, claims, or high-volume call center preferred.
• Strong verbal communication and phone skills.
• Strong organizational, interpersonal, and problem-solving skills.
• Ability to handle difficult or escalated customer interactions professionally.
• Data entry and typing proficiency of at least 30 WPM.

Responsibilities

• Provide professional, knowledgeable, and empathetic service to insureds, claimants, attorneys, carriers, and other callers.
• Receive and document initial reports of accidents and losses accurately and efficiently.
• Gather detailed loss information and ensure claim documentation is complete and accurate.
• Review and verify policy information and recognize potential coverage concerns for referral to the appropriate claims professional.
• Guide customers through the claims process and respond to a variety of claim-related questions.
• Refer insureds and claimants for estimates when appropriate.
• Route claims and calls to the appropriate claims unit based on the circumstances of the loss.
• Assist claims adjusters by providing timely information and support to customers.
• Apply working knowledge of insurance terminology, policies, coverage, and claims procedures when assisting callers.
• Handle challenging or escalated customer interactions professionally and determine when additional assistance is necessary.
• Maintain established productivity, quality, documentation, and customer service standards while managing incoming call volume.
• Support departmental operations by processing tow bills, ordering police reports, mailing claim payments, handling unmatched mail, and completing other claims-related administrative responsibilities.
• Assist with special projects and departmental initiatives as assigned.
• Serve as a knowledgeable resource to less-experienced team members when appropriate.

Skills

Verbal communication

Organizational skills

Problem solving

Data entry

Independence

Education

High school diploma or equivalent

Tools

MS Office

CRM systems

Job description

First Chicago Insurance Company is seeking an experienced Claims Call Center Specialist to join our growing Claims team. This role is ideal for someone with prior claims, insurance, or high-volume call center experience who can handle customer interactions with independence and a solid understanding of claims operations.

You will provide professional and empathetic service to insureds, claimants, attorneys, carriers, and other callers, document initial reports, gather loss details, and guide