Insurance Claims Call Center Associate - Entry Level

First Chicago Insurance Company (FCIC; Bedford Park (IL); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Competitive Salaries

Training & Development

Medical and Dental Reimbursement

401k with company match

Paid Time Off

Tuition Reimbursement

Wellness Program

Job summary

First Chicago Insurance Company is looking for a Claims Call Center Specialist to join their Claims team. The ideal candidate should have a background in claims, insurance, or a high-volume call center environment.

This role requires providing strong customer service, attention to detail, and the ability to manage various customer interactions while maintaining service standards. As a specialist, you will serve as a first point of contact, guiding customers through the claims process and

Qualifications

• High school diploma or equivalent required.
• Previous customer service experience necessary.
• Experience in insurance, claims, or high-volume call center is essential.
• Strong attention to detail and documentation skills.

Responsibilities

• Provide knowledgeable service to customers concerning claims.
• Document initial reports of accidents accurately.
• Guide customers through the claims process.
• Assist claims adjusters with timely information.
• Handle escalated customer interactions professionally.

Skills

Customer service experience

Strong verbal communication

Organizational skills

Data entry proficiency

Problem-solving skills

Ability to handle escalated calls

Attention to detail

Education

High school diploma or equivalent

Tools

PC applications

Job description

First Chicago Insurance Company is looking for a Claims Call Center Specialist to join their Claims team. The ideal candidate should have a background in claims, insurance, or a high-volume call center environment.

This role requires providing strong customer service, attention to detail, and the ability to manage various customer interactions while maintaining service standards. As a specialist, you will serve as a first point of contact, guiding customers through the claims process and