Entry-Level Claims Call Center Specialist – Auto Claims

First Chicago Insurance Company; Bedford Park (IL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive Salaries

Medical, Dental and Vision Reimburse

401(k) with company match

Paid Time Off and Holidays

Tuition Reimbursement

Job summary

First Chicago Insurance Company is looking for a Claims Call Center Specialist to enhance our Claims team. This role is perfect for those with experience in insurance or high-volume call centers, handling customer interactions with confidence.

As a specialist, you will assist insureds, claimants, and attorneys, ensuring accurate documentation and navigating the claims process. You will support claims adjusters and handle various situations professionally while maintaining high service standards.

Qualifications

• Previous customer service experience.
• Prior experience in insurance, claims, or a high-volume call center environment.
• Ability to handle difficult or escalated customer interactions professionally.

Responsibilities

• Provide professional service to insureds and claimants.
• Gather detailed loss information and ensure claim documentation is complete.
• Guide customers through the claims process and respond to claim-related questions.

Skills

Customer service

Verbal communication

Attention to detail

Problem-solving

Data entry

Organizational skills

Education

High school diploma or equivalent

Tools

PC applications

Job description

First Chicago Insurance Company is looking for a Claims Call Center Specialist to enhance our Claims team. This role is perfect for those with experience in insurance or high-volume call centers, handling customer interactions with confidence.

As a specialist, you will assist insureds, claimants, and attorneys, ensuring accurate documentation and navigating the claims process. You will support claims adjusters and handle various situations professionally while maintaining high service standards.