Entry-Level City Services Associate

City and County of Honolulu; Hawaii; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Generous time off

Comprehensive health coverage

Retirement plan

Career development

Job summary

City and County of Honolulu is seeking Customer Service Representatives to serve as friendly faces at Satellite City Halls. This full-time, permanent role involves processing vehicle transactions, licenses, permits, and other City documents, collecting payments, and performing clerical duties at multiple locations as needed.

You will review applications, handle sensitive information, and assist customers with inquiries while maintaining accurate records and supporting various departments.

Qualifications

• One year of clerical experience with customer service or public contact.
• Ability to deal tactfully with customers and understand their needs.
• Willingness to work at various satellite city halls and adjust to different schedules.

Responsibilities

• Process City transactions including vehicle registrations, licenses, permits, and tax exemptions.
• Issue permits and certificates such as parking permits and HOLO card passes.
• Collect and account for payments, maintain cash records, and reconcile daily collections.
• Review applications for completeness and securely handle sensitive information.
• Assist customers with City services, answer questions, and direct inquiries to appropriate agencies.
• Provide clerical support by answering calls, greeting visitors, and maintaining records and supplies.
• Perform other related duties as required.

Skills

Customer service

Cash handling

Data entry

Education

High school diploma or equivalent

Job description

City and County of Honolulu is seeking Customer Service Representatives to serve as friendly faces at Satellite City Halls. This full-time, permanent role involves processing vehicle transactions, licenses, permits, and other City documents, collecting payments, and performing clerical duties at multiple locations as needed.

You will review applications, handle sensitive information, and assist customers with inquiries while maintaining accurate records and supporting various departments.