Entry-Level Child Support Case Manager - Make a Difference

State of Oregon; Gresham (OR); On-site; USD 46,000 - 64,000; Full time

Job summary

The Oregon Department of Justice's Division of Child Support (DCS) is seeking to hire a Child Support Case Manager (Entry) for our Gresham office. Core skills include attention to detail, organization, and consistency.

This role provides growth within DCS and the Department of Justice, with opportunities to develop professional skills and contribute to supporting families. Initial training runs 8 a.m.–5 p.m., Monday through Friday in office; after training, some schedule flexibility may be

Qualifications

• Three (3) years of experience working with the public in person or by phone providing information about services and solving customer problems/complaints.
• Experience with personal computers, web-based applications, and typical software such as Microsoft Office.
• A Bachelor's Degree may substitute for the above experience.
• Finalists must pass a comprehensive employment reference check and fingerprint-based criminal background check.

Responsibilities

• Review individuals' case documents and records to determine if a child support order is needed.
• Contact agency customers and other service providers to gather information to assist in establishing paternity and to establish and enforce support orders.
• Establish, modify, enforce, and provide accounting records for child support orders by deciding needed action.
• Apply federal and state laws, rules, and agency policies and procedures.
• Verify payments are properly disbursed.
• Verify accuracy of any state agency claims against child support.
• Request, review, and evaluate paternity declarations to initiate action. Complete and file legal documents to establish paternity.Process modification requests.
• Gather wage and health care information, research and apply child support guidelines to calculate support obligation.

Skills

Customer service

Public interaction

Microsoft Office

Computer proficiency

Attention to detail

Organization

Education

Bachelor's degree

Job description

The Oregon Department of Justice's Division of Child Support (DCS) is seeking to hire a Child Support Case Manager (Entry) for our Gresham office. Core skills include attention to detail, organization, and consistency.

This role provides growth within DCS and the Department of Justice, with opportunities to develop professional skills and contribute to supporting families. Initial training runs 8 a.m.–5 p.m., Monday through Friday in office; after training, some schedule flexibility may be