Case Intake Specialist: Impactful Family Support

State of Oregon; Salem (OR); On-site; USD 39,000 - 53,000; Full time

Benefits offered by this job

Vacation and sick leave

11 paid holidays a year

Health, dental, vision benefits

Pension and retirement programs

SEIU representation

Job summary

The Oregon Department of Justice, Division of Child Support, in Salem, seeks a Case Intake Specialist (Office Specialist 2) to perform a wide range of administrative and data-entry duties, including creating and updating participants and cases, reviewing applications, and entering data into the child support system.

You will contact participants or attorneys, verify information, review orders, manage documents, file mail, and support the Case Intake team.

Qualifications

• Two years of general clerical experience including keyboarding, word processing, or other experience generating documents.
• An associate degree in any field or equivalent combination of education and experience.
• Ability to type 45+ wpm and manage multiple tasks while maintaining accuracy.

Responsibilities

• Search computer database for existing participants and cases.
• Create new participants and cases or reopen existing cases in the child support system.
• Review and process applications for services and ensure compliance with timeframes.
• Review database for existing child support orders and enter them into the system.
• Contact participants or attorneys to obtain information for case creation or updates.
• Review and process mail, file documents, and maintain logs.
• Initiate and receive phone calls to gather supporting information.

Skills

Customer Service

Attention to Detail

Keyboarding/Typing

Communication

Education

Associate degree in any field

Tools

Microsoft Office Suite

Outlook

Job description

The Oregon Department of Justice, Division of Child Support, in Salem, seeks a Case Intake Specialist (Office Specialist 2) to perform a wide range of administrative and data-entry duties, including creating and updating participants and cases, reviewing applications, and entering data into the child support system.

You will contact participants or attorneys, verify information, review orders, manage documents, file mail, and support the Case Intake team.