Case Aid (Social Service Assistant)

State of Oregon; Salem (OR); On-site; USD 46,000 - 64,000; Full time

Job summary

State of Oregon, Department of Human Services, is seeking a Case Aid (Social Service Assistant) to provide essential administrative support to caseworkers and assist with family coordination across community and home settings.

You will gather information, schedule and track services, transport clients as needed, and collaborate with community partners to ensure timely access to resources for children and families.

Qualifications

• Valid driver’s license and acceptable driving record required.
• One year of experience in a human services or behavioral health setting; OR an associate degree; OR an equivalent combination of education and experience.
• Essential attributes emphasize attention to detail, clear writing, and ability to engage with diverse populations.

Responsibilities

• Provide administrative support to caseworkers by assisting with case notes, documentation, and coordination of appointments and forms for families.
• Gather and enter information from collateral contacts into the agency’s electronic system.
• Support caseworkers with home visits, client contacts, transportation of clients, and ensuring children in care meet medical and mental health timelines.
• Transport children or parents to and from family time and supervise as needed.
• Communicate with community partners to coordinate resources and maintain a neighborhood/school district resource spreadsheet.
• Contact case participants or partners to obtain information for placement planning.
• Attend case-related meetings, staffing, and conferences to support casework activities.
• Assist with community and home visits with children and families.
• Potentially provide testimony in court regarding visitation observations and related information.

Skills

Attention to detail

Communication skills

Teamwork and independence

Written communication

Intercultural competency

Education

Associate degree

Job description

Job Description

Initial Posting Date

09/14/2026

Application Deadline

09/23/2026

Agency

Department of Human Services

Salary Range

$4,124 - $5,714

Position Type

Employee

Position Title

Case Aid (Social Service Assistant)

Job Description

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

The mission of Oregon's Child Welfare Program is to ensure every child and family i s empowered to live a safe, stable and healthy life. We are part of a larger statewide social system that works to support children, families and communities. We partner with Tribal nations to implement the Oregon Indian Child Welfare Act and honor our government-to-government relationship. Child Welfare focuses on keeping families together whenever it is safe to do so.

Opportunity awaits!

Imagine working with a team that is committed to serving children, families, and communities. Each day you have a unique opportunity to be involved with several different cases, interact with a wide range of people, and enjoy a position where each day is unique. If you're looking for interesting workdays and a chance to make a difference, this Case Aide position may be for you!

Summary Of Duties

• Provide administrative support to caseworkers by assisting administrative tasks like case notes, documentation, and coordination of appointments and forms for families.
• Gather and enter information from collateral contacts into the agency’s electronic system.
• Support caseworkers with home visits, client contacts, and transportation of clients, medications, and ensure children in care meet medical and mental health assessment timelines.
• Transport children or parents to and from family time and supervise as needed.
• Communicate with community partners to coordinate resources and support for children and families, maintaining a resource spreadsheet by neighborhood or school district.
• Contact any case participant or community partner to obtain information on behalf of caseworker for the purpose of placement planning.
• Attend case-related meetings, staffing, and conferences to support casework activities.
• Assist with community and home visits with children and families.
• On occasion, provide testimony in court regarding visitation observations, experiences, and other applicable information.

Minimum Qualifications

A valid driver’s license and acceptable driving record are required for this position.

• One year of experience working in a human services or behavioral health setting; OR
• An associate degree in any field; OR
• An equivalent combination of education and experience.

Essential Attributes

• Experience conducting work that requires attention to detail, particularly when creating or reviewing documents.
• Demonstrated communication skills, including the ability to engage with a variety of people, the ability to de-escalate tense situations, and the ability to be assertive when necessary.
• Experience working successfully both with a team and independently, while managing your time efficiently.
• The ability to write clearly, concisely, and thoroughly with minimal spelling or grammar issues.
• The demonstrated ability to work well with people from a wide variety of backgrounds and showcase intercultural competency.

Working Conditions

• Your work will be conducted in offices, participant's homes, and other community sites.
• Employee will work a professional work week Monday-Friday but will need to be flexible; hours of work may fluctuate based on service needs. Occasional, compensated overtime may be required, including evening and weekend work.
• Some travel may be in hazardous weather conditions.
• You may interact with a wide range of people including some who have experienced trauma and may exhibit challenges in controlling their emotions.
• You may encounter stressful situations that will require quick decision-making skills.
• Activities include traversing stairs, moving on uneven terrain, and helping children (weighing up to 40 pounds) in and out of car seats.

Background Checks And Requirements

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.
• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
• Driver Record Screening: As part of the pre-employment background check, applicants may be asked to complete a driving record review. A driving record that does not meet agency standards will not, by itself, disqualify an applicant from employment when driving is not an essential function of the position.
• Finalists must be cleared by the FBI Criminal Justice Information Services (CJIS) through a fingerprint-based criminal records check.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Amazing benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference

Veterans' And Oregon National Guard Preference

• Eligible Veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. For more information, please visit Veterans Resources.

General Information

• This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).
• This recruitment may be used to fill future vacancies in the same classification.

Contact Information

• The recruiter for this position is Tammie Moore. If you contact the recruiter, please include the job requisition number: REQ-XXXXX.
• Email: [e-mail]
• Phone (call or text): 971-201-0580