Entry-Level Benefit Programs Specialist

Virginia-Department-of-Social-Service; Woodstock (VA); On-site; USD 42,000 - 62,000; Full time

Job summary

Shenandoah County Social Services in Woodstock, Virginia seeks an entry-level Benefit Programs Specialist I to determine eligibility for financial assistance, food stamps, medical aid and other social services. Training leads to higher levels with increased responsibilities.

Primary duties include interviewing clients, explaining program options, processing applications, and monitoring case changes. A high school diploma is required; bilingual English/Spanish is preferred to serve diverse

Qualifications

• High school diploma required; training and related experience may be substituted.
• Experience with benefit programs or eligibility processes is preferred.
• Ability to interview and collect information accurately and document cases.

Responsibilities

• Interviews applicants for assistance and determines continuing eligibility.
• Explains programs and determines reasons for assistance and benefit levels.
• Processes applications for financial assistance and determines eligibility using automated and manual methods.
• Monitors cases for changes and reflects updates within guidelines.
• Calculates benefit levels and prepare reports and maintains client records.

Skills

Interviewing

Communication

Problem solving

Education

High school diploma

Tools

Office software

Computers

Job description

Shenandoah County Social Services in Woodstock, Virginia seeks an entry-level Benefit Programs Specialist I to determine eligibility for financial assistance, food stamps, medical aid and other social services. Training leads to higher levels with increased responsibilities.

Primary duties include interviewing clients, explaining program options, processing applications, and monitoring case changes. A high school diploma is required; bilingual English/Spanish is preferred to serve diverse