Entry-Level Applications Support Specialist (Upgrades & QA)

Knowledge Services; Indianapolis (IN); On-site; USD 28,000 - 40,000; Full time

Job summary

Knowledge Services is seeking an Entry Level Applications Support Specialist to support the State of Indiana. This on-site role is based in Indianapolis, IN, with hours Monday–Friday 9 AM–5 PM and a pay rate of $25 per hour.

The position involves working under a Senior Developer to contribute to system maintenance, upgrades, testing, and bug tracking. Primary duties include performing JDK upgrades, supporting Jaspersoft reports, and documenting outcomes.

Qualifications

• Experience with system maintenance, upgrades, QA, testing, and agile IT practices.
• Strong teamwork, attention to detail, and communication skills.

Responsibilities

• Maintain and upgrade systems following established playbooks.
• Execute repetitive JDK upgrades across environments.
• Document upgrade outcomes and log environmental variables.
• Perform repetitive manual regression testing.
• Identify, document, and track software bugs.
• Troubleshoot and resolve issues in Jaspersoft reports.
• Test modified reports in sandbox before submittal.
• Participate in Agile rituals and IT best practices.
• Log effort in Azure DevOps.

Skills

System maintenance

Upgrade planning

QA & Testing

Bug tracking

Jaspersoft

Troubleshooting reports

Agile practices

Daily standups

Azure DevOps

Communication

Tools

Jaspersoft

JDK

Azure DevOps

Job description

Knowledge Services is seeking an Entry Level Applications Support Specialist to support the State of Indiana. This on-site role is based in Indianapolis, IN, with hours Monday–Friday 9 AM–5 PM and a pay rate of $25 per hour.

The position involves working under a Senior Developer to contribute to system maintenance, upgrades, testing, and bug tracking. Primary duties include performing JDK upgrades, supporting Jaspersoft reports, and documenting outcomes.