Applications Support Specialist

Knowledge Services; Indianapolis (IN); On-site; USD 28,929 - 39,950; Full time

Job summary

Knowledge Services is seeking an Entry Level Applications Support Specialist for an on-site, Indianapolis, IN position. The role provides mentorship under a Senior Developer and supports State of Indiana projects through 2026 with potential extension.

You will work under direct supervision on system maintenance, upgrades, QA testing, and Agile practices, contributing to JDK upgrades and bug tracking. This entry-level role emphasizes teamwork and clear communication.

Qualifications

• 4-year Computer Science degree required.
• Knowledge of system maintenance and upgrades, quality assurance and testing, and agile & IT best practices.
• Proven teamwork, attention to detail, and communication skills.

Responsibilities

• Maintain and upgrade systems and environments under guidance.
• Execute JDK upgrades across environments using playbooks.
• Document upgrade outcomes and track environmental variables.
• Perform repetitive manual regression testing after upgrades to ensure stability.
• Identify, document, and track software bugs using team tools.
• Support Jaspersoft reports (break-fix) and adjust layouts as needed.
• Test modified reports in sandbox before submission.
• Participate in Agile ceremonies and IT best practices; log work in the ADO platform.

Skills

System maintenance

Quality assurance

Agile practices

Teamwork

Communication

Education

4-year Computer Science degree

Job description

Overview

** This position is fully on-site in Indianapolis, IN. **

Knowledge Services is currently seeking an Entry LevelApplications Support Specialist for a contact role supporting the State of Indiana through the end of 2026 (potential for extension).

Work Location: On-site in Indianapolis, IN (West side).

Work Hours: Monday-Friday 9AM-5PM

Pay Rate: $25.00/hr

Responsibilities

The Applications Support Specialist will work exclusively under the direct guidance, mentorship, and supervision of a Senior Developer to contribute on a combination of the projects below.

• System Maintenance & Upgrades
• Execute repetitive, step-by-step JDK upgrades across various environments following established technical playbooks.
• Document upgrade outcomes, track environmental variables, and log technical discrepancies.
• Quality Assurance & Testing
• Perform repetitive manual regression testing to ensure applications remain stable post-upgrade.
• Identify, document, and track software bugs using team management tools.
• Jaspersoft Reports Support (Break-Fix)
• Troubleshoot and resolve minor issues in Jaspersoft reports (e.g., layout adjustments, text overlapping, simple query fixes).
• Test modified reports in a dedicated sandbox environment before submittal.
• Agile & IT Best Practices (Learning Track)
• Participate actively in standard Agile rituals, including Daily Standups and Sprint Retrospectives.
• Manage assigned tasks and log effort transparently within the team’s Microsoft ADO Agile platform.

Qualifications

Applications Support Specialist Qualifications include:

• 4-year Computer Science degree required.
• Knowledge of system maintenance and upgrades, quality assurance and testing, and agile & IT best practices
• Proven teamwork, attention to detail, and communication skills

Physical Requirements:

• Job frequently requires sitting, handling objects with hands.
• Job requires standing, walking, reaching, talking, hearing, and lifting up to 20 pounds.

Knowledge Services is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application or hiring process, please [e-mail].

Knowledge Services is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Knowledge Services does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. People with disabilities, veterans, and military families are encouraged to apply.