Application Support Specialist

Knowledge Services; Indianapolis (IN); On-site; USD 28,000 - 40,000; Full time

Job summary

Knowledge Services is seeking an Entry Level Applications Support Specialist to support the State of Indiana. This on-site role is based in Indianapolis, IN, with hours Monday–Friday 9 AM–5 PM and a pay rate of $25 per hour.

The position involves working under a Senior Developer to contribute to system maintenance, upgrades, testing, and bug tracking. Primary duties include performing JDK upgrades, supporting Jaspersoft reports, and documenting outcomes.

Qualifications

• Experience with system maintenance, upgrades, QA, testing, and agile IT practices.
• Strong teamwork, attention to detail, and communication skills.

Responsibilities

• Maintain and upgrade systems following established playbooks.
• Execute repetitive JDK upgrades across environments.
• Document upgrade outcomes and log environmental variables.
• Perform repetitive manual regression testing.
• Identify, document, and track software bugs.
• Troubleshoot and resolve issues in Jaspersoft reports.
• Test modified reports in sandbox before submittal.
• Participate in Agile rituals and IT best practices.
• Log effort in Azure DevOps.

Skills

System maintenance

Upgrade planning

QA & Testing

Bug tracking

Jaspersoft

Troubleshooting reports

Agile practices

Daily standups

Azure DevOps

Communication

Tools

Jaspersoft

JDK

Azure DevOps

Job description

Knowledge Services is currently seeking an Entry Level Applications Support Specialist for a contact role supporting the State of Indiana through the end of 2026 (potential for extension).

Work Location: On-site in Indianapolis, IN (West side).

Work Hours: Monday-Friday 9AM-5PM

Pay Rate: $25.00/hr.

The Applications Support Specialist will work exclusively under the direct guidance, mentorship, and supervision of a Senior Developer to contribute on a combination of the projects below.

• System Maintenance & Upgrades
• Execute repetitive, step-by-step JDK upgrades across various environments following established technical playbooks.
• Document upgrade outcomes, track environmental variables, and log technical discrepancies.
• Quality Assurance & Testing
• Perform repetitive manual regression testing to ensure applications remain stable post-upgrade.
• Identify, document, and track software bugs using team management tools.
• Jaspersoft Reports Support (Break-Fix)
• Troubleshoot and resolve minor issues in Jaspersoft reports (e.g., layout adjustments, text overlapping, simple query fixes).
• Test modified reports in a dedicated sandbox environment before submittal.
• Agile & IT Best Practices (Learning Track)
• Participate actively in standard Agile rituals, including Daily Standups and Sprint Retrospectives.
• Manage assigned tasks and log effort transparently within the team’s Microsoft ADO Agile platform.

Applications Support Specialist Qualifications include:

• Knowledge of system maintenance and upgrades, quality assurance and testing, and agile & IT best practices
• Proven teamwork, attention to detail, and communication skills