Entry Level Applications Support Specialist

Knowledge Services; Maple Ridge (IN); On-site; USD 28,929 - 39,950; Full time

Job summary

Knowledge Services is seeking an Entry Level Applications Support Specialist for a contract role supporting the State of Indiana through the end of 2026. The position is fully on-site in Indianapolis, IN, with standard hours Monday to Friday, 9 AM to 5 PM.

The role involves maintenance and upgrades, QA/testing, and support for Jaspersoft reports, under the mentorship of a Senior Developer. A 4-year Computer Science degree is required, and the team uses Agile rituals and Microsoft ADO for task

Qualifications

• 4-year Computer Science degree required.
• Knowledge of system maintenance, upgrades, QA/testing, and agile IT best practices.
• Proven teamwork, attention to detail, and communication skills.

Responsibilities

• Support system maintenance and upgrades under guidance.
• Perform repetitive manual regression tests post-upgrade.
• Identify, document, and track software bugs using team tools.
• Troubleshoot Jaspersoft reports and verify changes in sandbox.
• Participate in Agile rituals and log work in Microsoft ADO.

Skills

Teamwork

Attention to detail

Communication skills

Adaptability

Education

Bachelor's degree in Computer Science

Tools

Jaspersoft

Microsoft ADO Agile platform

Job description

Overview

Knowledge Services is seeking an Entry Level Applications Support Specialist for a contract role supporting the State of Indiana through the end of 2026 (potential for extension).

Note: This position is fully on-site in Indianapolis, IN.

Work Location: On-site in Indianapolis, IN (West side).

Work Hours: Monday-Friday 9 AM – 5 PM

Pay Rate: $25.00/hr

Responsibilities

The Applications Support Specialist will work under the direct guidance, mentorship, and supervision of a Senior Developer to contribute on a combination of the projects below.

• System Maintenance & Upgrades
• Execute repetitive, step-by-step JDK upgrades across various environments following established technical playbooks.
• Document upgrade outcomes, track environmental variables, and log technical discrepancies.
• Quality Assurance & Testing
• Perform repetitive manual regression testing to ensure applications remain stable post-upgrade.
• Identify, document, and track software bugs using team management tools.
• Jaspersoft Reports Support (Break-Fix)
• Troubleshoot and resolve minor issues in Jaspersoft reports (e.g., layout adjustments, text overlapping, simple query fixes).
• Test modified reports in a dedicated sandbox environment before submittal.
• Agile & IT Best Practices (Learning Track)
• Participate actively in standard Agile rituals, including Daily Standups and Sprint Retrospectives.
• Manage assigned tasks and log effort transparently within the team’s Microsoft ADO Agile platform.

Qualifications

Applications Support Specialist Qualifications include:

• 4-year Computer Science degree required.
• Knowledge of system maintenance and upgrades, quality assurance and testing, and agile & IT best practices
• Proven teamwork, attention to detail, and communication skills

Physical Requirements

• Job frequently requires sitting, handling objects with hands.
• Job requires standing, walking, reaching, talking, hearing, and lifting up to 20 pounds.

Knowledge Services is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application or hiring process, please contact [e-mail].

Knowledge Services is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Knowledge Services does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. People with disabilities, veterans, and military families are encouraged to apply.