Academic Support Technologist Associate

University of Kentucky; United States; On-site; USD 32,000 - 52,000; Full time

Job summary

University of Kentucky is seeking an Academic Support Technologist Associate to provide entry-level support for academic technologies in the medical education environment. You will help with setup, troubleshooting, and maintenance of instructional technologies under supervision and assist with LMS, lecture capture, and videoconferencing tools.

You will deliver basic training and develop user guides while following ITIL processes.

Qualifications

• Entry-level academic technology support experience in a related field is expected.
• 0–2 years of experience; paid experience only; equivalent education/experience may be considered.
• Volunteer work and internships for academic credit are not counted.

Responsibilities

• Provide end user support for LMS, lecture capture, and videoconferencing tools.
• Respond to Tier 1 incidents and requests; escalate complex issues to senior staff as needed.
• Support training sessions and provide basic instruction to students, faculty, and staff on technology use.
• Assist with maintaining academic technology inventory and documentation.
• Participate in project-based activities and implementations under team guidance.
• Develop user guides, tutorials, and basic training materials.
• Follow ITIL processes for incident, problem, and request management under supervision.
• Collaborate with team members to ensure effective academic technology support.
• Support continuous improvements by identifying issues and sharing with senior staff.

Skills

End user support

ITIL processes

Training delivery

Education

High school diploma

Tools

Learning Management System (LMS)

Lecture capture platforms

Videoconferencing tools

Job description

Academic Support Technologist Associate

Requisition Number: R-000005564 | Department: Client Technology | Location: William R. Willard Medical Education Bldg | Position Type: Regular | Time: Full time | Shift: Day (United States of America)

Job Summary: Responsible for providing entry-level academic technology support to students, faculty, and staff within the academic medical environment. Assists with setup, troubleshooting, and maintenance of instructional technologies under supervision. Supports the learning management system, lecture capture platforms, and videoconferencing tools. Provides Tier 1 assistance for academic technology incidents and requests, and develops foundational skills in supporting educational technologies to enhance teaching and learning experiences.

Essential Functions

• Assists with providing end user support for academic technologies such as learning management systems, lecture capture, and videoconferencing tools.
• Responds to Tier 1 incidents and requests, escalating complex issues to senior staff.
• Supports training sessions and provides basic instruction to students, faculty, and staff on technology use.
• Assists with maintaining academic technology inventory and documentation.
• Participates in project-based activities and implementations under team guidance.
• Assists in developing user guides, tutorials, and basic training materials.
• Follows established ITIL processes for incident, problem, and request management under supervision.
• Collaborates with team members to ensure effective academic technology support.
• Supports continuous improvements by identifying issues and sharing with senior staff.
• Performs other duties as assigned.

Education Requirement

High school diploma or equivalent.

Experience Requirement

0–2 years of experience. An equivalent combination of education and experience may be considered. All experience must be paid and in the same related field. Part‑time and PRN experience will be prorated based on hours worked per week. Volunteer work and internships for academic credit are not counted.

Certifications & Licencures

N/A

Working Conditions

A. Lifting, pushing, and/or pulling objects up to 50lbs: 2. Occasional (< 10% of the time)

B. Lifting, pushing, and/or pulling objects over 50lbs: 1. Never

C. Standing or walking with objects up to 10lbs: 2. Occasional (< 10% of the time)

D. Standing or walking with objects up to 25lbs: 1. Never

E. Sitting at computer workstation for extended periods: 4. Regular (> 50% of the time)

F. Risk of back injury from moving, lifting or positioning patients, equipment, or materials: 1. Never

G. Repetitive motion: 3. Intermittent (10% - 50% of the time)

H. Working at heights above 4 feet: 1. Never

I. Working in confined spaces: 1. Never

J. Risk of injuries from use of equipment on the job: 1. Never

K. Job-related travel: 2. Occasional (< 10% of the time)

L. Loud noises: 1. Never

M. Temperature extremes: 1. Never

N. Hazardous chemicals and fumes including waste: 1. Never

O. Radiation: 1. Never

P. Burns: 1. Never

Q. Cuts/Punctures: 1. Never

R. Bloodborne/airborne pathogens: 1. Never

S. Recombinant DNA or viral vectors: 1. Never

T. Combative/violent people: 1. Never

U. Animal handling (including carcasses): 1. Never

V. Please specify other(s) and amount of exposure (i.e. Occasional, Intermittent or Regular): N/A

Physical Demands

This position requires regular sitting at a computer workstation for extended periods of time; performing tasks with intermittent repetitive motion (such as typing); and occasionally standing or walking with objects weighing up to 10 pounds, as well as lifting, pushing, and/or pulling objects weighing up to 50 pounds.

Our University Community

We value the well‑being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus. The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status. Any candidate offered a position may be required to pass pre‑employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen. Purpose‑driven work is behind every aspect of our mission to advance Kentucky – from its economy to its health and from its culture to its levels of educational attainment. We're looking for talented, dedicated individuals to help us support this vital mission and make a difference in the lives of Kentuckians and beyond. Join us as we build a future grounded in service, collaboration and excellence, one where your talents help move our Commonwealth forward.

Beyond Blue Corporation, an affiliated entity of the University of Kentucky

Beyond Blue is a nonprofit company that allows the university to abide by all public entity rules and laws while allowing leaders to have some separation and distinctiveness to focus on one core business. Beyond Blue is a strategic vehicle to support the university's growth. The UK Board of Trustees appoints the Beyond Blue Board of Directors and the directors of any of its subsidiary companies.