Entry-Level 9-1-1 Emergency Dispatcher

Austincc; New Mexico; Presencial; USD 38.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

Leave accruals

Flexible work options

Descripción de la vacante

Bernalillo County’s Emergency Communications Center is seeking an Emergency Communications Operator I. Under supervision, you answer 9-1-1 and non-emergency calls, dispatch law enforcement, fire, and EMS units, and provide EMS pre-arrival instructions.

The role requires accuracy and concise information in a high-stakes public safety environment. Minimum qualifications include a high school diploma or GED, 40 wpm typing, and the ability to learn FCC radio procedures and English communication.

Formación

• High school diploma or GED required.
• Typing speed of 40 wpm.
• Ability to learn FCC radio regulations and procedures.
• Strong English communication skills (oral and written).
• Ability to work under stress and in high-paced environments.

Responsabilidades

• Answers emergency (9-1-1) and non-emergency calls accurately and promptly.
• Dispatches law enforcement, fire, EMS units as needed.
• Maintains accurate records of units, locations, and statuses.
• Provides pre-arrival EMS instructions and updates responders with information.
• Uses systems like NCIC, NLETS, NMLETS, WITS, CAD, and NM DMV files per protocols.

Conocimientos

Typing 40 wpm

Emergency communications

CAD systems

NCIC access

Radio procedures

Educación

High school diploma or GED

Herramientas

NCIC

NLETS

WITS

CAD

NMDMV files

Descripción del empleo

Bernalillo County’s Emergency Communications Center is seeking an Emergency Communications Operator I. Under supervision, you answer 9-1-1 and non-emergency calls, dispatch law enforcement, fire, and EMS units, and provide EMS pre-arrival instructions.

The role requires accuracy and concise information in a high-stakes public safety environment. Minimum qualifications include a high school diploma or GED, 40 wpm typing, and the ability to learn FCC radio procedures and English communication.