EMS Dispatch Specialist: Urgent Medical Calls

911 Emergency Communications; Bernalillo (NM); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications in Bernalillo is seeking Emergency Medical Dispatchers to coordinate urgent medical responses, gather patient data, and establish response priorities. You will provide protocol-based guidance and support EMS crews from a centralized console.

The role involves working with agency-approved systems, following medical dispatch protocols, and may require CPR or dispatcher certification. Overnight shifts and overtime may apply.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• CPR certification may be required.
• Emergency Medical Dispatcher certification may be required; consult vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

CPR certification

Emergency Medical Dispatcher certification

Job description

911 Emergency Communications in Bernalillo is seeking Emergency Medical Dispatchers to coordinate urgent medical responses, gather patient data, and establish response priorities. You will provide protocol-based guidance and support EMS crews from a centralized console.

The role involves working with agency-approved systems, following medical dispatch protocols, and may require CPR or dispatcher certification. Overnight shifts and overtime may apply.