Key Account Energy Advisor

Idaho Power Company; Boise (ID); On-site; USD 116,000 - 140,000; Full time

Benefits offered by this job

Employee incentive plan

401k employer-match

Pension plan

Job summary

Idaho Power, based in Boise, Idaho, seeks a Key Account Energy Advisor to serve major commercial and industrial customers. You will apply project-management practices to coordinate solutions, build trusted relationships, and ensure customer satisfaction.

The role involves two-way communication, negotiation, and advocacy for the company, with benefits like a 401(k) employer match and a pension plan. Evening/overnight and travel may be required.

Qualifications

• Bachelor’s degree or equivalent combination of formal education and experience.
• Experience: 5 years of customer contact with marketing or relationship/account management.
• Preferred: 10 years in sales, marketing, customer service, or utility/energy operations.
• Valid driver's license with acceptable driving record.

Responsibilities

• Provide solutions and technical expertise to resolve complex issues for assigned key account customers (large commercial, industrial, special contracts).
• Develop, maintain strong relationships with customers as their trusted advisor using project-management style communication, planning, and follow-through.
• Communicate effectively to maintain high customer satisfaction and advocate for the company.

Skills

Project coordination

Public speaking

Negotiation

Customer-focused listening

Interpersonal communication

Microsoft Office

Education

Bachelor's degree or equivalent

Bachelor's or advanced degree in business/marketing/engineering

Tools

Microsoft Office

Job description

If you are a current Idaho Power employee, please apply through the Employee Portal.

Application Deadline: 10/14/2026 at 11:59 pm Mountain Time

# of Positions: 1

Job Type: Regular Job

End Date:

Exemption Status: Exempt

Pay Range: $116,334.40 - 140,108.80

Annual Minimum Age Requirement:

Job Overview

Idaho Power — located in vibrant Boise, Idaho — is looking for a Key Account Energy Advisor to join our Customer Operations team. It’s an exciting time to work for Idaho Power. Our work plays a critical role in communities we serve across Idaho and Oregon, and we’re working hard to provide our customers with the safe, reliable, affordable energy they depend on.

Key Account Energy Advisor Responsibilities

The Key Account Energy Advisor serves as a trusted resource to provide customer solutions and technical expertise to resolve complex and sensitive issues for assigned key account customers (i.e., large commercial, industrial, special contract, and strategic customers). They proactively develop, build and maintain strong relationships with customers as their trusted advisor by applying project-management practices to communication, planning, and follow-through. They maintain a high level of customer satisfaction and are highly effective in two-way communication, problem resolution, negotiation, with advocacy and influence on behalf of the company.

In addition to the meaningful work we do, we offer work-life balance, competitive pay and benefits, an employee incentive plan, and both a 401k employer-match and a pension plan, making Idaho Power one of the best employers in the state.

Required Knowledge

• Electrical facilities operating and protection equipment
• Electrical systems and equipment in large commercial and industrial applications pertaining to energy delivery equipment
• Electrical utility distribution and transmission operations practices and procedures
• Metering practices and requirements
• Distributed energy technologies
• Power quality issues and mitigation options
• Economic development initiatives and new large load process
• HVAC systems, lighting, pumps, and motors
• Sales techniques and selling processes

Skills

• Project coordination, public speaking, presentation, and negotiation
• Customer-focused listening and interpersonal communication
• Personal computers and related software applications including Microsoft Office

Minimum Requirements

• Education: Bachelor's degree OR Equivalent combination of formal education and experience
• Preferred: o Bachelor's or advanced degree in business, marketing, communication, engineering, or related field
• Experience: 5 years of customer contact experience with demonstrated experience in marketing or relationship/account management
• Preferred: o 10 years of experience in sales, marketing, customer service, or technical field related to utility/energy operations
• Preferred: o Experience in communication and negotiation

Licenses & Certifications

Valid driver's license with an acceptable driving record based on driving requirements for the position

Physical Requirements

Job requires the ability to occasionally bend, stoop and squat, ascend / descend stairs, ladders, climb in to and out of vehicles, twist, kneel, balance and ready; rarely crawl. Rarely lift 10 lbs. shoulder height and above; rarely lift items weighing up to 50 lbs. waist or knee high; rarely use exertional force less than 50 lbs.; occasionally use two hands to carry items weighing up to 50 lbs., and one hand to carry items weighing up to 25 lbs. Frequent grasping and using fine hand manipulation for small hand tools, driving, computer keyboard. Must be able to withstand confined spaces. Applicant must be able to perform the essential functions of the job without posing a direct threat of harm to self, others or property.

Additional Information

Job requires occasional travel with overnight stays and the ability to provide safe reliable transportation. Position requires evening and weekend work representing the Company responding to critical customer outages or issues. Key Account Energy Advisors, or an assigned team member, will be required to respond to outages impacting their customers on a 24/7 basis. In addition, job may require the ability to climb ladders and work in confined spaces at commercial and industrial buildings; and perform the essential functions of the position without posing a direct threat of harm to self, others, or property.

Competencies

Adaptability, Building Customer Loyalty, Communication, Decision Making, Initiating Action, Work Standards

Idaho Power is an Equal Opportunity Employer

We're proud to be an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), age, sexual orientation, gender identity, genetic information, veteran status, physical or mental disability, marital status, and any other status protected by applicable federal and state laws.

Please note: Idaho Power will not provide sponsorship for obtaining an employment visa, such as an H-1B visa.

About Us

With 17 hydroelectric power plants along the Snake River and its tributaries, Idaho Power is proud to provide safe, reliable, and affordable energy to customers in southern Idaho and eastern Oregon. Our nearly 2,200 employees serve more than 650,000 customers in a service area spanning an estimated 24,000 square miles. They live, work, and play in some of the most beautiful and rugged landscapes in the West. We’re working hard to keep our communities safe, connected, and thriving. We hope you’ll join us.

Contact Information

Phone: [phone]

Email: [e-mail]