Customer Service Representative - FT - Centralia

Myhomebank; Missouri; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Dental

Vision

401k

Paid Time Off

Holidays

Job summary

HOMEBANK in Centralia, MO is seeking a full-time Customer Service Representative to support cash handling, transactions, and customer inquiries. You will operate teller software, maintain cash drawer accuracy, and follow security procedures while delivering friendly service.

The role requires a high school diploma or related experience, strong communication and computer skills, and the ability to work day shifts. Training on digital banking tools is provided.

Qualifications

• High School Degree or related experience.
• Excellent written and verbal communication.
• Good interpersonal skills and customer focus.
• Basic computer literacy and willingness to learn teller software.
• Ability to operate email and basic financial systems.

Responsibilities

• Receive and verify cash from customers and follow cash handling procedures.
• Reconcile cash drawer daily.
• Process transactions: loan payments, deposits, withdrawals, and checks.
• Handle endorsements and hold requests as needed.
• Navigate NuPoint Core System and branch equipment.
• Participate in robbery/security training annually.
• Complete mandatory online trainings.

Skills

Strong communication

Customer service

Interpersonal skills

Computer skills

Email proficiency

Education

High School Degree

Tools

PC-based teller software

Job description

Customer Service Representative - FT - Centralia# Customer Service Representative - FT - CentraliaHB CEN - CENTRALIA, MO 65240## OverviewLevelEntryPosition TypeFull TimeJob ShiftDayEducation LevelHigh SchoolTravel PercentageNegligibleCategoryCustomer Service## DescriptionAfter successful knowledge of the following Level 1 tasks:· Receives and verifies cash from customers and follows all cash handling procedures· Accurately reconciles cash drawer daily including scanning of all images· Processes customer transactions: Loan payments, deposits, withdrawals, cash checks, and monetary instruments.· Receives and verifies checks, examines items for appropriate endorsements and completes hold requests as needed.· Understands and is able to Navigate NuPoint Core System· Navigates the S drive according to job duties· Accurately process savings bonds for redemption· Processes cash advances· Able to accurately complete a check order form· Effectively demonstrate digital solutions to customers or potential customers· Understand and operate technically advanced banking equipment such as cash recyclers and coin counters as available in your branch.· Basic knowledge and navigation skills of Internet banking and Mobile App· Basic digital equipment knowledge· Annually participate in Robbery/Security training· Read and attest to both the Employee Handbook and the Business Continuity Plan· Complete mandatory online training course## Qualifications· High School Degree or related experience.· Strong communications (written and verbal), customer skills, & interpersonal skills· Strong computer skills· Proficient with PC based teller software or willingness to learn· Be able to operate email**Physical Demands:** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.* + While performing the duties of this job, the employee is regularly required to, stand, sit, talk, hear, use hands and fingers to operate a computer and telephone keyboard, reach with hands and arms, stoop, kneel, twist and bend. + Ability to communicate in writing and verbally. + Specific vision abilities required by this job include close vision requirements due to computer work. + Light to moderate lifting or moving is required up to 25 pounds. + Regular, predictable attendance is required.**Work Environment:**The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.* + Moderate noise (i.e. business office with computers, phone and printers, light traffic). + Ability to work in a confined area in some situations. + Ability to sit at a computer terminal for an extended period of time. + Standard office lighting.# About HOMEBANK## Employee BenefitsHealth Insurance, Life, LTD, STDDental, Vision, Accident, Fitness, Voluntary Life, 401k## Work/LifeCompetitive Wages, 401k matching, Flexible Spending Accounts, generous Paid Time Off, Holidays!## Helping our Communities!We love the communities we are a part of and participating in events that occur there!## Fun at WorkCharitable Giving, Community Volunteer Opportunities, Referral incentives, Parties, and more!