Enterprise Vendor Risk & Services Manager

Ncontracts; Nashville (TN); Hybrid; USD 120,000 - 150,000; Full time

Benefits offered by this job

11 paid holidays

Mental Health Benefits

Medical, Dental and Vision insurance

401(k) with company match

Volunteer Time Off

Job summary

Ncontracts in Nashville, Tennessee, is seeking an Enterprise Vendor Services Manager to lead a portfolio of high-value enterprise accounts, drive service execution, maximize product adoption, and strengthen client relationships for long-term retention.

In this role you will partner with Implementation, Customer Success, Vendor Operations, Risk Analysts and Product to ensure seamless service delivery, clear timelines, and ongoing client success while identifying opportunities for cross-sell and

Qualifications

• 4+ years of experience in customer success or account management.
• Experience managing enterprise-level or strategic accounts.
• Experience in a high-growth SaaS or B2B services environment.

Responsibilities

• Serve as the TPRM primary contact for an assigned portfolio of enterprise and strategic clients.
• Guide clients through their post-sales lifecycle, ensuring clarity on service timelines, deliverables, and ongoing expectations.
• Assign and oversee work completed by TPRM Specialists, ensuring accuracy and timeliness.
• Monitor progress and communicate key updates, vendor issues, and service completion to clients.
• Identify opportunities for account expansion and additional service adoption.

Skills

Executive communication

Customer success

Account management

Cross-functional collaboration

Education

Bachelor’s degree

Job description

Ncontracts in Nashville, Tennessee, is seeking an Enterprise Vendor Services Manager to lead a portfolio of high-value enterprise accounts, drive service execution, maximize product adoption, and strengthen client relationships for long-term retention.

In this role you will partner with Implementation, Customer Success, Vendor Operations, Risk Analysts and Product to ensure seamless service delivery, clear timelines, and ongoing client success while identifying opportunities for cross-sell and