Enterprise Transformation Lead - Remote, Data-Driven Change

Humana Inc; Richmond (VA); On-site; USD 115,000 - 158,000; Full time

Benefits offered by this job

Travel opportunities

Job summary

Humana Inc. is seeking an Enterprise Transformation Lead to drive the evolution of the sales experience for beneficiaries, sales agents, and supporters. You will own the roadmap, oversee outcomes, and identify opportunities across the enterprise to improve member experiences.

The role emphasizes data-driven decision making, stakeholder collaboration, and change leadership. Remote/onsite expectations align with EST hours and occasional travel may be required.

Qualifications

• Bachelor's degree required.
• 8+ years leading projects, programs, or strategic initiatives, including 2+ years driving large-scale change.
• 5+ years using data and metrics to identify opportunities and measure outcomes.
• Experience improving customer, agent, or associate experiences through process or operational enhancements.
• Experience designing and delivering training, coaching, or capability-building programs.
• Proven ability to independently lead complex initiatives from concept through implementation and measurement.
• Strong problem-solving and root-cause analysis skills.
• Demonstrated ability to influence stakeholders and drive results without direct authority.
• Experience leveraging customer feedback, NPS, quality metrics, or operational performance data.
• Excellent communication, facilitation, and presentation skills, including executive-level presentations.
• Ability to manage multiple priorities, navigate ambiguity, and deliver results.

Responsibilities

• Roadmap Ownership: Develop and manage a roadmap focused on enhancing the sales experience, from acquisition to retention, with a focus on growth, retention, and engagement/satisfaction KPIs.
• Outcome Ownership: Translate broad goals into clear action and measurable outcomes. Take accountability for delivering results and overcoming obstacles.
• Opportunity Identification: Collaborate across the Enterprise to identify and prioritize opportunities to improve member experiences.
• Problem Analysis: Investigate complex business challenges to look beyond symptoms and understand root causes.
• Solution Development and Refinement: Turn insights into action. Define actionable requirements and measure success.
• Change Leadership: Build alignment across teams and influence without authority to drive execution.
• Performance Reporting and Governance: Measure what matters, communicate results, and guide future action.

Skills

Leadership

Data-driven decision making

Problem solving

Communication

Influence without authority

Stakeholder management

Project management

Learning agility

Education

Bachelor's degree

Job description

Humana Inc. is seeking an Enterprise Transformation Lead to drive the evolution of the sales experience for beneficiaries, sales agents, and supporters. You will own the roadmap, oversee outcomes, and identify opportunities across the enterprise to improve member experiences.

The role emphasizes data-driven decision making, stakeholder collaboration, and change leadership. Remote/onsite expectations align with EST hours and occasional travel may be required.