Enterprise Technical Account Manager (Remote)

Gongio; Austin (TX); On-site; USD 123,000 - 145,000; Full time

Benefits offered by this job

Medical benefits

Wellbeing stipend

Mental health benefits

401(k)

Education stipend

Flexible vacation

Parental leave

Recharge days

Remote work stipend

Job summary

Gong's Technical Account Managers are pivotal in driving customer value by providing advanced technical and strategic guidance to ensure customers maximize the value of Gong's platform.

TAMs connect high-level business goals to Gong's solutions, collaborating with enterprise, strategic, and at-risk customers, and work cross-functionally with CSMs, Account Executives, and other internal teams to accelerate ROI.

Qualifications

• 2.5+ years in technical account management or similar customer-facing technical role in SaaS.
• Experience with API integrations and CRM platforms.
• Strong ability to manage multiple technical projects and engagements.
• Excellent communication and presentation skills for nontechnical stakeholders and executives.
• Experience with Product, Engineering and go-to-market teams (Sales/CS).

Responsibilities

• Manage a portfolio of Enterprise customers and ensure they receive exceptional value.
• Serve as a strategic technical advisor for initiatives and integrations (CRM, etc.).
• Provide guidance on best practices, risks, and solution design for scalable success.
• Offer advanced technical and strategic consultation to drive customer outcomes.
• Build strong relationships with customer stakeholders and internal teams.
• Identify opportunities to enhance ROI through tailored solutions and initiatives.
• Demonstrate Gong's value and help customers leverage platform capabilities.
• Oversee support tickets with Engineering and R&D for timely resolutions.
• Advise on feature requests and long-term product direction with internal teams.
• Guide customers through new features with tailored recommendations.
• Act as internal advocate for customer needs with product/engineering teams.
• Occasional on-site travel to visit customers.

Skills

API integrations

Database concepts

Software configurations

Cross-functional collaboration

Communication skills

CRM platforms (Salesforce/HubSpot)

Technical writing

Project management

Data-driven mindset

Sales/CS cross-functional experience

Job description

Gong's Technical Account Managers are pivotal in driving customer value by providing advanced technical and strategic guidance to ensure customers maximize the value of Gong's platform.

TAMs connect high-level business goals to Gong's solutions, collaborating with enterprise, strategic, and at-risk customers, and work cross-functionally with CSMs, Account Executives, and other internal teams to accelerate ROI.